What are the responsibilities and job description for the Operations Coordinator position at Invigorate Finance?
Fay Servicing, founded in early 2008, is dedicated to providing innovative mortgage servicing solutions for both performing and non-performing loans. Our commitment to customer-centric service stems from understanding that homeowners are more than just loan numbers.
Job Description
The Operations Coordinator role involves facilitating activities related to the Secondary Marketing process. This includes investor exception requests, loan boarding, quality control reviews, due diligence response, and resolution.
The incumbent will ensure that internal systems accurately reflect current information regarding all loan level data points and facilitate other operations tasks associated with documentation retrieval and post-closing support requirements.
Key Responsibilities
- Resolve due diligence exceptions and loan defects
- Analyze credit-related characteristics at a loan level to ensure compliance with guidelines
- Coordinate and monitor operational deliverables for timely completion
- Work with various departments to resolve open issues
- Assist with post-sale loan audits to ensure accuracy and completeness
- Collaborate with multiple departments as needed
Requirements
- High school diploma/GED required
- Bachelor's degree preferred (or equivalent work experience) with some college experience
- Ability to review documents for completeness and accuracy
- Excellent organizational, analytical, attention to detail, and planning skills
- Strong written and verbal communication
- Encompass experience preferred
- Recent experience working to support loan-level processing, underwriting, closing, and post-closing in residential and commercial mortgage origination
- Able to work and adapt to using multiple operating systems and applications
- Proficient in Microsoft Office products (especially Excel and Word)
- Self-motivated, detail-driven, highly responsive, and have strong initiative and drive
- Able to work with multiple departments and leaders
- Demonstrated teamwork and excellent customer service skills
Equity and Inclusion
Fay Servicing values diversity and inclusion. We strive to create an environment where employees feel valued, respected, and included. We participate in E-Verify and are proud to be an equal-opportunity workplace.
