What are the responsibilities and job description for the Optical Customer Service Specialist position at InVision Family Eye Care?
```Overview:
We are seeking a highly motivated and detail-oriented Optical Customer Service Specialist to join our team. As an Optical Customer Service Specialist, you will be helping customers select the perfect new pair of glasses while providing exceptional service and support. This role requires strong communication skills, computer skills and assisting other team members. If you are passionate about delivering excellent customer service and want to help people see better, we encourage you to apply.
Responsibilities:
- Respond to customer inquiries in a professional and timely manner
- Provide accurate information about our products, services, and policies
- Assist customers with placing orders, processing payments, and resolving any issues or concerns
- Maintain customer records by updating account information and documenting interactions
- Collaborate with other departments to ensure customer satisfaction and problem resolution
- Stay up-to-date with product knowledge, industry trends, and regulations
- Adhere to HIPAA guidelines to protect patient confidentiality
Skills:
- Excellent communication skills, both verbal and written
- Ability to multitask and prioritize tasks effectively
- Problem-solving skills to address customer issues and find appropriate solutions
- Understanding of medical insurance is advantageous
- If you are looking for a rewarding opportunity to make a difference in the lives of our customers while utilizing your customer service skills, we invite you to apply for the position of Customer Service Optician. Join our team today!```
Job Type: Full-time
Benefits:
- Employee discount
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- No weekends
Supplemental Pay:
- Bonus opportunities
Ability to Relocate:
- Rolla, MO 65401: Relocate before starting work (Preferred)
Work Location: In person