Leasing Experience Manager

Who We Are

Invitation Homes is a team of more than 1,400 associates who come from all walks of life. We call different communities “home," but our shared values bind us together. Invitation Homes is a place where possibility lives.

The market teams include our Leasing, Property Management and Rehab, Turns & Maintenance professionals. Together, our dedicated associates work hard to build excellent resident experiences while maintaining high-quality homes and ensuring potential residents are presented with a rental property they can’t refuse.

Your Role on the Team

As a Leasing Experience Manager at Invitation Homes, you are responsible for implementing the company’s strategies to achieve occupancy, revenue, and customer goals by facilitating a consistent, high-quality end-to-end resident experience from initial inquiry through the duration of the residency. This includes but is not limited to the following tasks:

• Providing daily supervision of the Leasing Experience team responsible for handling the new lease and renewal process
• Driving performance and hold team members accountable to meet occupancy, rent growth and resident experience objectives
• Partnering with local leadership to implement initiatives and processes that optimize the resident service experience and achieve financial goals for the assigned market(s)
• Ensuring the team follows policies, processes, and procedures to function according to quality standards and operating objectives
• Delivering frequent and robust performance feedback to team members
• Troubleshooting issues with respect to home condition, marketing tools, smart home technology, Invitation Homes resident portal, or any other platforms or resident-facing programs that impact performance
• Performing other duties as assigned

Your Experience Includes

• High school diploma or equivalent is required, college degree is preferred
• Minimum three years of residential leasing or related experience
• 1 year of experience in a team lead or manager role
• Real estate license (if required by state), any other licenses and/or certifications as required by state law, and a current driver's license, automobile insurance
• Comprehension of federal fair housing laws and any applicable local housing provisions
• Working knowledge of Microsoft Outlook, Word, Excel; proficiency in Yardi Voyager and Salesforce preferred
• Excellent customer service and interpersonal skills; professional verbal and written communication skills; and strong organizational and time-management skills
• Must be proactive, self-directed, highly motivated, and able to multi-task
• Ability to perform moderate mathematical and accounting functions and read and comprehend financial statements and reports
• Ability to negotiate, influence and gain consensus; close a sale
• Extensive travel within assigned portfolio required
• Ability to be at work on a regular and consistent basis including weekends and non-traditional holidays if needed
• Must have reliable vehicle transportation to conduct reviews at any home with associates as scheduled

Why Us

We stand for flexibility, opportunity, and a home that people can make their own. It’s as true for our associates as it is for our residents. Just like we help our residents live freer, we liberate our associates’ careers, too. Our associates know that goals matter, potential is unlocked, and careers thrive. Invitation Homes isn’t just a workplace but a possibility place. We offer each new associate:

• Competitive pay and an annual bonus program for all associates
• Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays
• 401k with matching company contributions
• Awesome work environment with casual dress
• Team events and gatherings
• Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, and Open Invitation.

Build a foundation here and apply today!

Salary Range

Compensation and Benefits

To attract and retain top talent, we're pleased to offer competitive compensation and benefits, including:

• Annual bonus program

• Health, dental, vision, and life insurance

• Long-term and short-term disability insurance

• Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays

• 401(k) with company matching contributions

• Awesome work environment with casual dress

• Team events and gatherings (Pre- and Post-Covid)

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at humanresources@invitationhomes.com.

To all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.