What are the responsibilities and job description for the Maintenance Technician position at Invitation Homes?
The Maintenance Technician role is responsible for performing high-quality maintenance work on single-family rental homes, ensuring a clean and safe environment for residents. This resident-facing position involves promptly addressing maintenance requests while promoting excellent customer service and conducting proactive property assessments.
Apart from maintaining our properties, you will provide continuing education to residents regarding important maintenance topics, complete general property condition assessments, and submit alerts to property management for items that require immediate attention.
We are seeking candidates with a drive to excel in our thriving organization. Ideal applicants will have a solid background in residential maintenance, strong work ethic, and a commitment to enhancing tenant experiences.
- Promptly and professionally complete maintenance service requests across multiple trade categories (e.g., electrical, plumbing, swimming pool, carpentry, sheetrock, exterior structural, HVAC, and appliances)
- Provide excellent customer service and promote a quality living experience for all residents
- Complete ProCare visits throughout the resident's lease term to perform proactive maintenance and repairs
- Review and use technician-specific reports/scorecards to identify opportunities for improvement
Education and/or Experience
- High School diploma or equivalent required; minimum one year of previous experience in property management maintenance or related experience preferred
Skills/Specialized Knowledge
- Broad knowledge of residential construction and mechanical systems and ability to perform general residential maintenance work
- Ability to read, write, and understand English proficiently; multi-lingual a plus
- Excellent customer service and interpersonal skills; ability to relate to others and defuse situations involving angry or difficult people
- Strong organizational and time-management skills; ability to set, manage, and consistently meet goals and deadlines
Licenses or Certifications
- Current driver's license and automobile insurance required; licenses and/or certification as required by state law preferred but not required
Other Requirements
- Ability to be at work on a regular and consistent basis; overtime may be required for this position
- Must maintain professional appearance and comply with prescribed uniform and appearance policy
Physical and Mental Demands
- Standing, walking, and/or sitting for extended periods of time
- Frequent climbing, reaching, and use of fingers
- Ability to lift and/or move an excess of 50 pounds or more
Work Environment
- Indoor and outdoor field environment
- Exposure to atmospheric conditions
- Travel from site to site
