VP, Property Management

Job Summary

The Vice President of Property Management is responsible for the overall operational and financial aspects of a national portfolio of properties as it relates to all Property Management activities. This position is accountable for the development and implementation of comprehensive programs. The VP is also responsible for process development in renewals, delinquency, Deposit Accounting and 3PM, financial planning and new program development, as well as developing, implementing, tracking and reporting on goals, initiatives and key performance indicators. The individual in this position will be responsible for managing a team of associates that will execute the daily operations necessary to support centralized programs. The Vice President of Property Management will collaborate with the operation’s senior leadership team, VPOs and Corporate functions to ensure the successful implementation and sustainability of the company’s property management objectives.

Essential Job Duties and Responsibilities

• Responsible for the overall Property Management resources including the development of a business plan, budgeting, and client relations.
• Responsible for marketing the property management department’s services.
• Identify training needs for career paths through the Education department.
• Develops, implements and monitors programs which support Property Management activities.
• Ensures consistent use of National Practices and Contract Processes.
• Interviews, hires, trains and supervises associates in department.
• Participates in Company provided training.
• Complies with all Company National Standards, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.
• Lead a team that is responsible for the daily execution of centralized support services, with an emphasis on facilitating communication between such program service providers and IH market teams.
• Develop and distribute managerial and operational reporting necessary for monitoring performance, measuring compliance and driving improvement across all centralized programs. Provide ad hoc reporting as needed
• Analyze and evaluate the financial impact of ongoing and proposed strategic initiatives
• Conduct periodic field visits with market teams to collect feedback regarding the quality of the centralized support services.
• Liaise between LPM Department and other departments including but not limited to RTM, Marketing, Accounting, HR and Tech to optimize existing and/or develop and implement new centralized service programs.
• Coach, train and motivate team members responsible for the execution of centralized support services.
• Ensure compliance with applicable laws and regulations including Fair Housing Guidelines

Education and/or Experience

• College degree in Business Management or related field preferred
• Extensive experience will be considered in lieu of education
• Minimum 5 years of experience in a leadership role
• Minimum 7 years of relevant work experience in real estate, leasing, property management or other related field
• Ability to travel; travel is low to moderate 15%-25%
• Proficiency in Microsoft Office Applications including Excel, PowerPoint, Outlook, Word and Project Management Applications
• Proficiency and working knowledge of Yardi property management software a plus

Skills/Specialized Knowledge

• Excellent organizational skills and problem-solving skills with the ability to multi-task and prioritize to meet corporate goals within desired timeframe
• Ability to read, analyze, and interpret technical procedures, leases, regulations or documents with a similar degree of complexity and report and analyze metrics and use them to enhance performance
• Oriented to strong customer service focus
• Strong interpersonal skills, coaching and mentoring skills with a positive attitude that inspires others
• Ability to work independently (self-accountability) and as a member of various teams and committees (team accountability) with sound judgment and ability to deal effectively with a diversity of individuals at all organizational levels
• Ability to read, write, understand, and communicate in English.
• Ability to use a computer and working knowledge of email, Microsoft Word, and Excel.
• Excellent customer service and interpersonal skills; ability to relate to others.
• Ability to read and comprehend financial statements, such as profit and loss statements, general ledgers, budgets, etc.
• Comprehension of federal fair housing laws and any applicable local housing provisions.
• Ability to make quick and effective decisions.
• Ability to analyze and resolve problems.
• Ability to negotiate a contract.
• Ability to successfully delegate.
• Ability to manage a team.
• Ability to conduct interviews.
• Ability to train.
• Ability to consistently meet deadlines.
• Ability to maintain flexibility and creativity in a variety of situations.
• Ability to maintain confidentiality.
• Ability to travel on all forms of commercial transportation.

Required Licenses or Certifications

• Certified Property Manager, CPM® or other real estate credentialing a plus

Other Requirements

• Must maintain professional appearance.
• Ability to be at work on a regular and consistent basis; Overtime may be required for this position.