Senior Software Development Engineer in Test

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000 customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

At Invoca, we believe in building a diverse team whose skills, experiences, and backgrounds complement one another. If you're interested in joining us but don't tick every box, we still encourage you to apply!

Engineering at Invoca
You will join a team where everyone, including you, constantly strives to improve their knowledge of software development tools and practices. We are a supportive team that swarms when problems arise and gives great feedback to help each other grow. Working on our close-knit, cross-functional teams is a great chance to share and grow your knowledge of different domains from databases to front ends to telephony and everything in between.

We are passionate about many things: continuous improvement, working at a brisk but sustainable pace, writing resilient code, maintaining production reliability, paying down technical debt, hiring fantastic teammates; and we love to share these passions with each other.

Learn more about the Invoca development team on our blog at blog and check out our open source projects at open source projects.

About the Role and Team
Quality Assurance is a newly created team within our Dev Enablement Group. The intention of the team is to drive quality related tools and best practices within the engineering organization

As a Senior SDET, you will collaborate with engineers and cross-functional teams across the organization to tackle complex testing challenges in our systems and data architecture. You will play a crucial role in evaluating our current testing tools and setting direction as needed, mentoring junior engineers and advocating for quality best practices.

Our team thrives on a culture of mentorship, continuous learning, and collaboration. We approach every problem with a growth mindset, constantly striving to improve our processes and infrastructure.

Your responsibilities:

Technical Leadership & Mentorship:

• Provide technical leadership and mentorship to junior SDETs, guiding them in best practices for test automation and quality assurance.
• Drive improvements in testing processes, methodologies, and tools.
• Conduct code reviews and provide constructive feedback to ensure code quality and maintainability.
• Act as a subject matter expert in testing methodologies and technologies.
• Champion the use of metrics to drive quality improvements within the org

Test Environment Strategy & Planning:

• Develop and execute test environment and data strategies to support end-end testing for various cross-team initiatives
• Collaborate with tech leads to create and maintain a roadmap of test environment needs

Test Automation Development:

• Design, develop, and maintain robust and scalable automated test frameworks and suites using industry-standard tools and technologies (e.g., Selenium, Cypress, Playwright, etc.).
• Develop and maintain test data management strategies and solutions.
• Create and maintain performance testing scripts and infrastructure.

Performance & Scalability Testing:

• Design and execute performance, load, and stress tests to identify bottlenecks and ensure system scalability.
• Analyze performance test results and provide recommendations for performance optimization.

Collaboration & Communication:

• Collaborate effectively with cross-functional teams, including developers, product managers, and operations engineers, to ensure seamless integration of testing processes.
• Communicate test results and quality metrics to stakeholders in a clear and concise manner.
• Be a champion for quality throughout the SDLC.

You Have:

• 5 years of experience in software development and/or test automation.
• Strong programming skills in Ruby/Ruby on Rails
• Extensive experience with test automation frameworks and tools (e.g., Selenium, Cypress, Playwright, JUnit, TestNG).
• Deep understanding of CI/CD pipelines and tools (e.g., Jenkins, GitLab CI, CircleCI).
• Experience with performance and scalability testing tools and approaches (e.g., JMeter, LoadRunner).
• Strong understanding of software testing methodologies and best practices.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration skills.
• Experience with cloud platforms (e.g., AWS, Azure, GCP) is a plus.
• Experience with containerization and orchestration technologies (e.g., Docker, Kubernetes) is a plus.

This role is a remote-friendly position.

Salary, Benefits & Perks:

At Invoca, all new hires in the U.S. receive benefits starting on day one of employment. Our benefits offerings include:

Please note that benefits for teammates outside the U.S. may vary in accordance with their country's laws and regulations.

• Flexible Time Off - We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.
• Paid Holidays - Invoca provides 16 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.
• Health Benefits - Our healthcare program includes medical, dental, and vision coverage, with multiple plan options so you can choose what works best for you and your family. Fertility assistance is also included.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock Options - All employees are invited to share in Invoca's success through stock options.
• Mental Health Program- Well-being support on a broad range of issues is available through our SpringHealth program.
• Paid Family Leave - Up to 6 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.
• Paid Medical Leave - Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.
• InVacation - As a thank-you to our long-term team members, we offer a bonus after 7 years of service.
• Wellness Subsidy - We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.
• Position Base Range - $139,000-$173,000/ plus bonus potential

For employees outside the U.S., benefits may vary to ensure compliance with local laws and regulations. If you have any questions about Invoca's benefits offerings in your region, please reach out to our People Team.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.

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