SDR Manager

About InvoiceCloud

InvoiceCloud is a leading provider of online bill payment services. Founded in 2009, the company has grown to be one of the leading disruptors in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions put customer experience first. By switching to InvoiceCloud, clients can improve customer engagement, loyalty, and efficiency while reducing churn and missed payments in the process. With over 50 million payments processed annually, InvoiceCloud is one of the most secure, innovative, and inclusive fintech solutions in the market. To learn more, visit www.InvoiceCloud.com.

The Sales Development Representative (SDR) Manager will play a critical role in driving the success of InvoiceCloud’s sales team by leading and developing a high-performing team of SDRs. This individual will oversee the team’s efforts to generate and qualify leads, ensuring a robust sales pipeline to meet the company’s growth objectives. The SDR Manager will work closely with sales leadership to develop effective strategies, optimize processes, and foster a collaborative and results-driven environment.

Key Responsibilities

• Team Leadership & Development
• Recruit, onboard, and train new SDRs, ensuring they have the tools and knowledge to succeed.
• Coach and mentor team members to achieve individual and team goals.
• Conduct regular performance reviews, providing constructive feedback and actionable plans for improvement.
• Sales Pipeline Management
• Collaborate with sales and marketing teams to define target market segments and lead generation strategies.
• Monitor and analyze SDR performance metrics, such as call volume, lead conversion rates, and pipeline contribution.
• Ensure timely and accurate lead qualification and handoff to the sales team.
• Process Optimization
• Identify and implement best practices for prospecting, outreach, and lead nurturing.
• Utilize CRM and other tools to track team activities and maintain accurate records.
• Regularly review and refine outreach scripts, email templates, and call strategies.
• Collaboration & Communication
• Act as a liaison between SDRs and other departments, including marketing, sales, and operations.
• Provide regular updates to leadership on team performance and market trends.
• Partner with marketing to align on campaigns and ensure a steady flow of high-quality leads.
  

Qualifications

• Bachelor’s degree in business, marketing, or a related field preferred.
• 3 years of experience in a sales or SDR leadership/manager role, preferably within SaaS or fintech.
• Proven track record of building and managing high-performing teams.
• Strong understanding of sales development strategies, tools, and metrics.
• Excellent communication, coaching, and interpersonal skills.
• Proficiency in CRM software (e.g., Salesforce) and sales engagement platforms.
• Ability to work in a fast-paced, dynamic environment with a focus on continuous improvement.
  
  

InvoiceCloud is an Equal Opportunity Employer. 

InvoiceCloud provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact jobs@invoicecloud.com.

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