What are the responsibilities and job description for the Software Support Specialist position at Invoke Staffing?
Our client is a leading independent elevator maintenance, repair, and modernization provider in the Carolinas and Virginia. With a core focus on Elevating Excellence, they continue to grow and are seeking a highly motivated individual for the role of Software Support Specialist in Charlotte, North Carolina.
The Software Support Specialist provides technical support to the Technology Department Manager and assists users throughout the organization. This role involves implementing, administering, and customizing various software applications. Additionally, the specialist will conduct data analytics and reporting activities.
The ideal candidate will have knowledge of CRM (HubSpot) and ERP (Microsoft Dynamics Business Central) software, an understanding of relational database systems, and the ability to quickly learn new and complex technologies. This position also requires assisting users with software environment setup, troubleshooting, and maintenance software systems.
Job Responsibilities:
Software Implementation
- Assist in the implementation, customization, and administration of software systems
- Perform tasks related to software development and configuration
- Identify and resolve software issues in collaboration with internal and external partners
- Understand basic programming logic and functions
- Train and support end users on software usage and data collection
Data Analytics and Reporting
- Utilize relational database systems for data analysis
- Extract key metrics from raw data and generate insightful reports
- Create visual representations of data for clear communication of key metrics
Hardware and Software Support
- Assist in setting up and maintaining software environments for new users
- Monitor and resolve IT support requests from users
- Adhere to company policies, including confidentiality and data security standards
- Maintain awareness of client data privacy and security best practices
Additional Responsibilities
- Perform other duties as assigned by management
- Adapt to changes in responsibilities as needed
Qualifications
- Enthusiastic, team-oriented attitude
- Detail-oriented and quality-focused
- Ability to work independently and collaboratively in a team setting
- Strong organizational, written, and verbal communication skills
- Ability to track and manage multiple projects simultaneously
- Comfortable communicating with various stakeholders
- Flexible and adaptable to changing requirements and priorities
Requirements
- Advanced computer skills and familiarity with the Windows platform
- Experience in software administration and database management (preferred)
- Strong problem-solving skills to improve software system efficiencies
- Ability to explain complex technical concepts to non-technical users
- Proficiency in reading and interpreting policy and procedure manuals
Salary : $60,000 - $75,000
