What are the responsibilities and job description for the Network Infrastructure Support Engineer position at iO Associates - US?
iO Associates are currently partnered with a fast-growing MSP known for their top-tier IT support and close client relationships. They are currently seeking a Network Infrastructure Engineer who will be responsible for providing advanced technical support and maintenance for client IT infrastructure.
This includes answering tickets, managing endpoints, troubleshooting complex systems, and ensuring optimal network and application performance. This role involves designing, implementing, and monitoring IT solutions while spearheading high-level projects and resolving critical issues.
Key Accountability Areas Include:
* Ensuring seamless operation and reliability of managed client IT systems
* Promptly resolving technical issues and meeting Service Level Agreements (SLAs)
* Support and configure network infrastructure, including firewalls, switches, VLANs, routing, and wireless systems
* Implement and maintain VoIP and structured cabling solutions
* Manage Microsoft 365 environments, including Endpoint Manager (Intune), Active Directory, and security configurations
* Ensure efficient backup solutions and disaster recovery procedures
* Work with vendors for expedited troubleshooting and resolution of hardware/software issues
Qualifications & Experience
* Degree (or comparable work experience) in Computer Science, Computer Engineering, or related field (Associate's preferred)
* Strong networking experience: Firewall, Switches, Routing, VLANs, Wireless, and VoIP
* Expertise with Microsoft 365, Active Directory, and Endpoint Manager (Intune)
* Advanced understanding of operating systems, business applications, and network security
* Experience with ticketing systems, RMM tools, and remote IT support platforms
* Professional IT certifications such as Microsoft MCP, MCSA, MCSE, CompTIA, ITIL, or equivalent (preferred)
* Excellent communication, collaboration, and leadership skills
What We Offer
* Competitive salary with performance-based incentives
* Health, dental, and vision insurance
* Company-paid life insurance and disability coverage
* 401(k) with company match
* Paid vacation and holidays
* Flexible hybrid work options
* Ongoing training and certification support
This role is on a hybrid schedule in Denver, CO. Open to U.S. Citizens and Greencard Holders.
