Card Fraud Investigator 2

Job Type:

Hourly, Full Time 40 hours

Schedule:

Hybrid: 3 days onsite, 2 days Remote

Monday – Friday

8:30am – 5:00pm

Who We are:

At Ion Bank, we pride ourselves on providing exemplary customer service and building lifetime relationships by partnering with our customers to identify and achieve their financial goals. We are passionate about our Service Standards and live by them every day.

As a result of Ion’s continued growth, the bank consistently provides robust and diverse development programs for its employees with a goal of personal expansion. Not only does Ion prioritize its internal team, but additionally values the communities that the employees serve. The bank consistently encourages volunteerism from its employees to support customers and beyond. Apply now to join the Ion community!

Who we are seeking for this role:

The ideal candidate will demonstrate and encourage high standards of behavior that is consistent with Ion’s service Philosophy of Safety & Security, Accuracy, Responsiveness, Friendly, Personalized Service. Consistently demonstrates a strong commitment to Ion, willing to go “above and beyond” whenever necessary. This individual thrives in an environment that encourage teamwork and promotes inclusion by working with a variety of people.

As the Card Fraud Investigator 2 you are responsible for:

Processing and investigating card disputes while adhering to regulations. This role involves tracking disputes, documenting findings, and reconciling the dispute-related general ledger, along with handling various other dispute-related tasks.

Responsibilities:

• Ensure company service standards are continually achieved in area of responsibility
• Adhere to established functional service level agreements (SLA’s)
• Address customer inquiries and research requests promptly, accurately and professionally
• Specific day to day functions may vary based on staffing and departmental needs
• Review and identify fraud trends and address accordingly
• Investigate, process, and manage Regulation E and MasterCard customer dispute claims with accuracy and timeliness
• Maintain comprehensive documentation of card disputes
• Provide necessary supporting documentation for charge-off activities related to card disputes/cases
• Identify patterns of fraudulent card activity and report such to MasterCard and the Financial Crimes Department for industry awareness
• Manage phone calls and respond to emails related to customer disputes
• Perform daily general ledger balancing tasks

Education and Qualifications:

• High school diploma required.
• Two to five years banking experience preferred or some comparable combination of education and experience.

Benefits:

• Health Insurance (Medical, Dental Vision)
• 401k and Employer Match
• Life Insurance
• Disability
• HSA
• FSA
• Educational Assistance
• Wellness Programs
• Employee Assistance Program
• 15 Paid Time Off Days (Will be tailored to level)
• 12 Paid Holidays
• Job Shadowing
• Volunteer Opportunities

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Ion Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or veteran status.