What are the responsibilities and job description for the Customer Service Supervisor position at Ion Bank?
Company Overview
Ion Bank is dedicated to providing exemplary customer service and building lasting relationships with our customers. We strive to create a workplace culture that values teamwork, inclusivity, and employee growth.
Job Description
This role involves actively participating in the sales process, motivating branch staff, and assisting in maximizing branch growth and profitability. The ideal candidate will demonstrate a commitment to Ion's Service Philosophy and possess strong customer service skills.
Key Responsibilities
Sales Process: Participate in sales activities, motivate staff, and assist in achieving branch goals.
Branch Management: Supervise branch staff, ensure efficient operations, and provide support to the Branch Manager.
Customer Engagement: Respond to customer inquiries, conduct application interviews, and process loan applications.
Research and Resolution: Resolve complex research situations and complete customer transactions accurately.
Security and Compliance: Enforce the Bank's security policy and loss prevention guidelines within the branch.
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