What are the responsibilities and job description for the Seasonal Teller position at Ion Bank?
Who We are:
At Ion Bank, we pride ourselves on providing exemplary customer service and building lifetime relationships by partnering with our customers to identify and achieve their financial goals. We are passionate about our Service Standards and live by them every day.
As a result of Ion’s continued growth, the bank consistently provides robust and diverse development programs for its employees with a goal of personal expansion. Not only does Ion prioritize its internal team, but additionally values the communities that the employees serve. The bank consistently encourages volunteerism from its employees to support customers and beyond. Apply now to join the Ion community!
Who we are seeking for this role:
Provide superior customer service while processing customer transactions and performing daily retail banking functions accurately and efficiently. Possess a working knowledge of bank products and services. Actively cross-sell products and services and make appropriate referrals. Comply with applicable banking regulations as well as Bank policies and procedures.
As a Seasonal Teller you are responsible for:
Provide friendly, personalized service to Bank customers; establish rapport to recognize and meet their banking needs. Perform financial transactions for customers accurately and efficiently. Accurately balance teller window and adhere to set policies and procedures. Respond to customers’ financial needs by actively participating in the consultative sales process. Maintain and apply a working knowledge of all applicable banking regulations. Keep all customer and proprietary Bank and customer information and assets safe and secure. Perform additionally assigned duties.
Responsibilities:
- Ensure company service standards are continually achieved in areas of responsibility.
- Process customer financial transactions accurately, efficiently, and courteously.
- Establish an open dialogue with customers to cross-sell Bank products and services and make referrals to appropriate parties to meet their banking needs while maintaining the Bank’s privacy standards.
- Contribute to achieving established branch goals by recognizing and acting upon sales and referral opportunities.
- Recognize and adequately report all fraudulent, counterfeit, or suspicious activity by customers or employees to the Security Department.
- Maintain a safe and secure working environment by adhering to established security procedures.
- Maintain authorized cash supply.
- Accurately balance teller window and/or ATM machine daily.
- Work within the framework of the Bank’s security policy and program and the Bank’s loss prevention guidelines.
- Accurately complete forms, applications, and reports in accordance with procedures.
Education and Qualifications:
- High school diploma preferred.
- One year of customer service and/or cash handling experience or a comparable combination of education and experience.
Benefits:
- Wellness Programs
- Job Shadowing
- Volunteer Opportunities
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Ion Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or veteran status.
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