What are the responsibilities and job description for the Branch Operations Training Generalist position at ION Financial MHC?
Job Type:
Hourly, Full Time 40 Hours
Schedule:
Monday – Friday 8:30a – 5p
Who We are:
At Ion Bank, we pride ourselves on providing exemplary customer service and building lifetime relationships by partnering with our customers to identify and achieve their financial goals. We are passionate about our Service Standards and live by them every day.
As a result of Ion’s continued growth, the bank consistently provides robust and diverse development programs for its employees with a goal of personal expansion. Not only does Ion prioritize its internal team, but additionally values the communities that the employees serve. The bank consistently encourages volunteerism from its employees to support customers and beyond. Apply now to join the Ion community!
Who we are seeking for this role:
The ideal candidate will demonstrate and encourage high standards of behavior that is consistent with Ion’s service Philosophy of Safety & Security, Accuracy, Responsiveness, Friendly, Personalized Service. Consistently demonstrates a strong commitment to Ion, willing to go “above and beyond” whenever necessary. This individual thrives in an environment that encourage teamwork and promotes inclusion by working with a variety of people.
As the Branch Ops/Training Generalist, you are responsible for:
Assist in all phases of the design, development and delivery of retail training programs and materials. Organize and disseminate instructional materials and related program information to employees. Effectively implement accurate, and efficient operational procedures designed to assist in the delivery of outstanding customer service within the Retail Banking system.
Responsibilities:
- Strong written and verbal communication skills, and group facilitation skills
- Proficient in Microsoft Outlook, Word, and PowerPoint
- Ensure company service standards are continually achieved in area of responsibility.
- Provide support to branch staff in various banking operational aspects.
- Support Manager with conducting routine branch operational audits.
- Conduct routine visits to branches to receive feedback and offer additional training.
- create accurate, and efficient branch operational procedures.
- Responsible for the effective design and facilitation of training programs to meet the training needs of the retail group as it relates to transaction processing, new account opening.
- Research, plan and develop training content for SharePoint Virtual training pages as well as custom BVS courses.
Education and Qualifications:
- Three years of banking experience and/or associate degree preferred.
- Experience in presentation design and facilitation, bank or some comparable combination of education and experience.
Benefits:
- Health Insurance (Medical, Dental Vision)
- 401k and Employer Match
- Life Insurance
- Disability
- HSA
- FSA
- Educational Assistance
- Wellness Programs
- Employee Assistance Program
- 15 Paid Time Off Days (Will be tailored to level)
- 12 Paid Holidays
- Job Shadowing
- Volunteer Opportunities
Ion Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or veteran status.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
