What are the responsibilities and job description for the Sales Excellence Specialist (f/m/d) (EN) position at IONOS EN?
At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.
As a Sales Excellence Specialist, you will assist in providing oversight and driving the performance of our vendor administered outbound sales function. To assist in driving the successful performance of this outbound sales function, you will assist management in identification of most salient sales KPIs, tracking these metrics, identifying areas of underdevelopment, or of opportunity, and discussing with IONOS management.
In addition you will provide assistance to the Customer Care team in the achievement of the Inbound Sales, Sales after Service, KPIs and Objectives through the regular monitoring, coaching and supplemental sales training for staff within the customer care department, both sales and technical and general customer service.
Responsibilities :
Sales Vendor Management
- Assist in the development of meaningful sales KPIs for vendor
- Track quality metrics at the vendor level through the use of various reporting packages,
- Discuss methods to improve on quality metrics with IONOS and vendor management
- Using available business intelligence, create powerful and insightful presentations for management on vendor goal achievement and make recommendations based on sound data.
- As needed, assist in leading project teams to drive change in vended sales process
Performance Training
Required Qualifications :
Preferred Qualifications :
Physical Requirements and Working Conditions :
Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. This job description is subject to change, but remains in effect until superseded in writing by the Company.
Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law.
About IONOS
IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs : from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.
We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.