What are the responsibilities and job description for the INBOUND TELESALES AND RETENTION REPRESENTATIVE position at IONOS?
Overview :
You will interact with potential IONOS customers via inbound calls, chats and email. Responsibilities of the position include sales of products and services, customer retention, and occasionally response to account & billing inquiries, and general technical support.
Responsibilities :
- Resolve customer issues via phone, email and chat during scheduled shift
- Assist existing and potential customers with support based and product purchase questions; recommend to the Customer a proper product and / or service based on their needs using a strategic and ethical sales approach
- Put forth tactical and strategic efforts to retain customer partnerships by offering discounts / credits where applicable; Assist customers with cancellation requests where retention is not possible
- Demonstrate strong foundational customer service skills, as well as account management and billing proficiency, general technical skills and a refined ability to patiently resolve customer issues
Required Qualifications :
Preferred Qualifications :
Physical Requirements and Working Conditions :
Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. This job description is subject to change, but remains in effect until superseded in writing by the Company.
Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law.
