Atlassian Administrator

Salary: $100k-$160k, Hourly Rate: $55-$70 per hour

About IonQ

IonQ is developing the world's most powerful full-stack quantum computer based on trapped-ion technology. We are pushing past the limits of classical physics and current supercomputing technology to unlock a new era of computing. Quantum computing has the potential to impact every area of human society for the better. IonQ’s computers will soon redefine industries like medicine, materials science, finance, artificial intelligence, machine learning, cryptography, and more. IonQ is at the forefront of this technological revolution.

Job Summary

We are seeking a skilled and motivated Jira/Confluence Administrator to manage and optimize our Jira and Confluence environments. In this role, you will be responsible for user management, project administration, system maintenance, customization, automation and integration of these critical collaboration platforms. You will play a key role in ensuring that Jira and Confluence effectively support our teams' workflows, enhance productivity, and facilitate seamless collaboration across the organization.

Key Responsibilities

Jira Service Management Integration:

• Collaborate with IT and MSP teams to troubleshoot and resolve bugs within the Jira Service Management and Exalate integration, ensuring synchronization of information and efficient issue resolution.
• Design and implement a unified reporting project in Jira Service Management, consolidating data from multiple helpdesk MSP teams to provide a comprehensive view of performance and identify areas for improvement.
• Lead the integration of multiple helpdesk MSP teams' Jira instances into a single Jira Service Management project, streamlining workflows, enhancing collaboration, and improving the overall customer support experience.
  
  

Jira Administration

• User Management: Create and manage users and groups, onboard new users, provide support, and manage permissions.
• Project Administration: Create and configure new projects, manage boards (Scrum, Kanban) and workflows, and customize issue types, statuses, and transitions.
• System Maintenance and Configuration: Maintain and upgrade Jira, manage add-ons and plugins, monitor system performance, and ensure system backups.
• Customization and Workflow Optimization: Create custom fields and screens, develop and implement workflows, and support the integration of Jira with other tools.
• Security and Compliance: Enforce data security and compliance policies within Jira and stay up-to-date with Jira best practices.
• Jira Advocacy: Act as a Jira advocate within the organization, promoting its effective use and encouraging adoption of best practices.
  
  

Confluence Administration

• User and Space Management: Create and manage users and groups, create and manage spaces, onboard new users, and provide support.
• Confluence Add-on Support: Provide support for Confluence add-ons (such as Comala) as needed.
• Security and Permissions: Manage permissions and access control within Confluence to ensure data security and confidentiality.
• Content Management: Assist with organizing and structuring content, creating and managing templates, and enforcing content quality standards.
• Governance and Compliance: Enforce data governance and compliance policies within
• Confluence and stay up-to-date with Confluence best practices.
• Confluence Adoption: Promote the use of Confluence for knowledge sharing, collaboration, and documentation across the organization.
• Collaboration and Optimization:
• Collaborate with stakeholders to optimize Jira and Confluence infrastructure, ensuring it meets the evolving needs of the company and supports seamless collaboration across teams.
• Develop and maintain Jira and Confluence automations and API scripts to streamline workflows, enhance productivity, and extend platform functionality.
  

Experience

Jira Administrator, Technical Project Manager, Atlassian Administrator, Jira Configuration Specialist, or Jira Integration Specialist

Example Work

• Building automation and approval workflows
• Maintaining systems and requests
• Consolidating and improving requests
  
  

Qualifications

• 3-5 years of experience as a Jira/Confluence administrator.
• Strong understanding of Jira and Confluence administration, including user management, project configuration, workflow customization, and system maintenance.
• Experience with Jira Service Management and integrating Jira with other tools (e.g., Exalate).
• Knowledge of scripting languages and APIs for automation purposes.
• Excellent communication and collaboration skills.
• Strong problem-solving and analytical skills.
• Bachelor’s degree or equivalent work experience
• Experience with deploying, configuring, maintaining, and migrating Jira, Confluence, and Jira Service Management instances in an enterprise environment
• Proficiency as a Jira Administrator, managing assets, custom fields, projects, workflows, configurations, permissions, automations, and schema
• Experience with JQL, creating and maintaining custom workflows, dashboards, and reports in Jira
• 3-5 years of experience in administering Atlassian products, both cloud and on-prem Familiarity with Atlassian architecture, API, database tables, application logs, and email handlers
• Able to evaluate, test, and configure add-ons
• Ability to troubleshoot and perform root cause analysis of issues
• Strong knowledge of Jira Service Management, including request types, forms, queues, SLAs, etc.
• Understanding of business processes and how Atlassian tools can improve them
• Forge/Python scripting experience
• Strong Agile, Scrum, Kanban methodology knowledge
• Atlassian certifications e.g., ACP-100, ACP120 strongly preferred