What are the responsibilities and job description for the Field Service Technician position at IOS?

L.B. Foster Company, established in 1902, is a leading manufacturer, fabricator, and distributor of products for the transportation, construction, utility, and energy markets with location in North America and Europe. We have been recognized for achievement in manufacturing excellence, financial growth, and our impressive safety record. The corporation owns divisions and subsidiaries that supply products to industries requiring rail and rail accessories; sheet, pipe and H piling; bridge decking and highway products; precast concrete buildings; and threaded and coated pipe. L.B. Foster markets its products worldwide.

At L.B. Foster, our culture reflects our passion for integrity, accountability and safety. This culture is built on the quality of our workforce and a positive attitude toward continuous improvement, working in a safe environment and customer service.

The Field Service Technician is responsible for providing installation, maintenance, troubleshooting & repair, customer training, and field service support for LB Foster Friction Management customers. Must also Liaison with eternal customers and internal company department for product development and relationship-building initiatives.

Responsibilities / Essential Functions :

Installation, maintenance, troubleshooting / repair and customer training support provided for all LB Foster friction management.
Liaison with external customers and internal company departments for product development and relationship-building initiatives.
Ability to work outdoors on railway tracks under a variety of weather conditions.
Responsible for managing personal travel expense account, individual or company-supplied mechanics tools, company-issued credit cards where applicable.

Experience, Education and License Requirements :

High school graduate or equivalent

Prior hydraulic, mechanical, pneumatic, electrical, and schematics reading experience

Ability to obtain E-Railsafe and Roadway Worker Protection (RPT) certification for applicable client railways, plus other customer-based training as required to access work sites

Valid DOT driver's medical examination card or ability to obtain one

Skills and Abilities :

Strong communication (verbal and computer) and time management skills.

Basic knowledge of Microsoft Office Software (Word, Excel, PowerPoint, etc.) as well as Apple iPads and iPhones

A high degree of reliability, accountability, professionalism and the ability to work independently with minimal supervision are critical attributes for this position.

Sound technical writing skills for work report submissions.

Strong customer service and interpersonal skills

Ability to work effectively under pressure

Ability to follow all railroad safety rules, FRA regulations, and LB Foster internal policies at all times

Must wear Personnel Protective Equipment PPE (Hard Hat, Safety glasses, Gloves and Hearing protection as required).

Maybe required to act as Watchman / lookout and shall devote full attention to detecting the approach of trains and communicating a warning thereof to other personnel.

While performing the duties of this job, the employee is occasionally required to stand, sit, walk, use hands and finger to handle or feel objects, tools or controls, reach with hands and arms, climb, balance, stoop, kneel or crouch, for prolonged periods of time.

Will be required to operate impact equipment, power tools, hand tools under heavy loads, and manual earth moving tools as required for trenching of ditches to bury hoses and electrical cables.

Extensive travel to work sites throughout North America and possibly overseas is required on a weekly basis.

Overtime hours may be necessary as workloads dictate. This may include weekdays, weekends and / or holidays.

The employee may occasionally be required to lift and / or move up to 100lbs and be subjected to occasional moderate to intense physical exertion while performing required duties on uneven and rocky surfaces

Competencies :

Teamwork / facilitates collaboration

Communication

Customer focus

Integrity & trust

Continuous improvement

Adaptability / flexibility

Accountability / work ethic

Attention to detail / time management

Critical thinking

Problem Solving

Detail Oriented

The Benefits...

Medical, dental, vision benefits the first day of the month after hire date

Market-leading 401(k) program with company match

5 paid sick days per year

100% tuition reimbursement

Paid Parental Leave

Career development and advancement opportunities

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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