What are the responsibilities and job description for the Retail Wireless Consultant position at IOT Partners LLC?
A Mobile Associate (MA) plays a key role in bringing the Metro by T-Mobile brand to life as part of a Retail Team of Experts.
They are passionate about Metro by T-Mobile and embody its spirit, creating energy and excitement around our products and services.
Their focus is on the connected world, and they thrive in a fast-paced environment where technology innovations, customer needs, and the Retail experience are constantly evolving.
They build meaningful connections with customers, and their ability to establish new relationships and deepen existing ones is unmatched across the wireless industry.
As a Mobile Associate, you will have the opportunity to develop expertise in uncovering customers' needs and educate them on device and service solutions.
This role is designed for learning, where new experts work with their team, proactively building skills and competencies, in preparation for the next level up as a Mobile Expert.
Responsibilities
Builds proficiency related to serving and selling to customers while providing a best-in-class customer experience and building loyalty by:
- Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
- Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
- Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up-and-coming Internet of Things (IoT) devices.
- Guides customers through their purchasing experience with thoughtful questions, informative answers, and sharing expertise.
Approaches service and sales needs with patience, honesty, and empathy. Becomes skilled with and consistently leverages digital tools in interactions and onboarding to actively demonstrate:
- How Metro by T-Mobile's ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning-fast 5G network.
- Why Metro by T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected, and go further.
- How we're redefining how wireless is done, down to device and account inspection, review, and troubleshooting.
Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
Builds relationships with and partners with T-Mobile employees across channels, including business and customer service to:
- Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
- Successfully identify and handoff small business leads.
Qualifications
Possess a strong desire to be a customer advocate, connect with customers, and have fun while doing so.
Have a competitive drive and confidence to succeed in a fast-paced sales environment.
Willingsness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
Effective at balancing customer experience and performance goals.
Minimum 6 months of customer service and/or sales experience, Retail environment preferred.
At least 18 years of age
Legally authorized to work in the United States
High School Diploma or GED
Work varied shifts, seven days per week, which may include evenings, weekends, and holidays, including full-time training
Written and verbal communication skills
Tech savvy
Demonstrated creative problem-solving skills
