What are the responsibilities and job description for the Office Manager - Iowa Dental Associates of Grimes position at Iowa Dental Associates, LLC?
Job Description
Job Description
Description :
PRIMARY RESPONSIBILITIES
Iowa Dental Associates of Grimes is looking to add an office manager to their growing team! The position is responsible for the overall management of the day to day operations of the dental office, to include but not limited to patient flow, goal attainment, staff training and daily operations of office and staff. Acts as the liaison between the dentist and the employees of the office. May also be required to assist with general front office duties.
SPECIFIC DUTIES
Office Management
Manage day-to-day operations of dental office
Oversees daily deposits and ensures end of day reports are accurate and reported to regional manager daily
Oversees the responsibilities and duties of all the office personnel so that the office runs smoothly and efficiently
Orders supplies for business office
Ensures inventory and offices ordering is done correctly from other departments
Fills in anywhere needed throughout the day to achieve daily goal and great patient care
Maintain the office computer network. Maintain computer software at all work stations. Act as primary liaison between office and network support and between office and the computer company.
See that all necessary forms for the next workday are ready before closing the office, and that all backlog paperwork is completed before closing the office on Friday
Keep running total of office production for doctor and hygienist and discuss at morning huddle each morning
Market the practice internally and externally, help encourage patients to proceed with dental care, and support necessary treatment
Coordinate community involvement and staff participation
Staff Management
Establishes staff schedules, daily duties of staff and ensures quality patient care.
Plans for and helps to conduct staff meetings
Monitors hours worked by employees
Trains and rotates staff, as needed to ensure employees are cross trained
Arrange emergency back-up coverage with regional manager for dentist when dentist is on vacation.
Performs other duties as needed
Keep CPR certification current. Keep OSHA and HIPAA training current. Keeps all records updated with HR coordinator.
Keep appointment scheduler in computer up to date. Enter or change all time off, vacations and holidays.
Manage professional attire for all staff who routinely work in the front office area
Oversees hiring, job ad placements, screening resumes and interviewing candidates in coordination with HR coordinator.
Ensures All Staff :
Always demonstrates exceptional customer service skills
Communicates with patients in a courteous, professional and mature manner
Answers telephones are answered in a timely and polite manner
Accurately enters procedure codes and bills insurance and patients correctly
Observes and ensures practice OSHA and HIPAA compliance is met
Follows office policies and guidelines
Ensures Environment :
Oversees and maintains a safe environment for patients and staff
Completes equipment is in working order or repaired in a timely manner
Ensures mandatory training and certifications are updated
Communicates necessary changes / updates with staff and owner
Establishes and ensures emergency procedures are followed, when needed
Ensures Patient :
Follows policies and procedures for patient privacy
Maintains a great environment for patient care and to help increase referrals
Monitor that any patient issues or complaints are addressed accurately and timely
Verifies patient flow is controlled well and intake of new patients
Ensures for Owner :
All staff are following policy and procedures and enforces correction, if needed
Monitors all reports and achievement of goals and reports to doctor, as directed
Works with staff and doctor to develop, implement and monitor goals and policies
Assures staff meet deadlines on projects
Requirements : QUALIFICATIONS :
Education / Training Level :
High School Diploma
Prior supervisory experience or completion of management training program
REQUIREMENTS
Requires knowledge and experience in office and staff management.
Must have good attention to detail, great communication skills and excellent customer service skills. Good interpersonal skills to maintain effective rapport with patients, dentists, other staff members and community
Able to adapt to office policy improvements (office is constantly striving for improved customer care / service)
Conflict resolution experience
Customer service or patient relations experience
Quick response / accurate data entry
Must be focused, personable, punctual and have the ability to handle a busy dental office
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