Information Technology Specialist 3

Information Technology Specialist 3

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Information Technology Specialist 3

Salary

59,363.20 - $90,376.00 Annually

Location

Johnston - 50131 - Polk County, IA

Job Type

Full-time

Job Number

25-02344

Agency

582 Iowa Department of Public Defense

Opening Date

02 / 18 / 2025

Closing Date

3 / 2 / 2025 11 : 59 PM Central

LinkedIn Tag

LI-POST

Point of Contact

dpdhumanresources@iowa.gov

Description

Benefits

Questions

Job Description

Only applicants who meet the Minimum Qualification Requirements and meet all selective requirements (listed below) will be placed on the eligible list.

What We Are Seeking :

The Iowa Department of Public Defense is hiring anInformation Technology Specialist 3position to be our senior experienced Help Desk technician that provides front line customer support to our customers. This position will serve under the general supervision of the Iowa Department of Public Defense (Iowa Army National Guard).

Who We Are :

Our Agency directly supports the Iowa National Guard sustainment, readiness and modernization, providing support so they can fulfill their missions in Iowa’s communities or their work for the State during emergencies or times of need. We are made strong by a highly qualified, diverse and talented staff. Working at the Iowa Department of Public Defense will provide you the opportunity for a robust career!

What You’ll Do :

Interact professionally with Iowa National Guard (IANG) personnel (via : phone, in person, or electronic system) on Information Technology (IT) issues.

Create tickets in current organizational ticket management system, troubleshoot, update, and configure computer software, hardware, operating systems, drivers and map network drives

Provide users with Microsoft Army 365 support (Email, TEAMS, Online support of office products)

Coordinate with Iowa Army National Guard units on upcoming IT changes and distribute information to IANG personnel on IT related topics as directed.

Perform upgrades / repairs, ensuring to follow established security measures according to DoD, State, and local policy

Serve as the first point of contact to document customer issues and resolve problems

Prepare written and oral instructions for the operation IT equipment

Document procedures, fixes, and how to documents.

Perform other related help desk functions as technology evolves.

Special Requirements :

Must be Comp TIA Security Plus Certified within six (6) months of date of hire

Must obtain a secrete security clearance or equivalent DoD background check and obtain / maintain a Department of Defense (DoD) Common Access Card (CAC) required to access DoD computer systems within (6) months

Must possess / maintain a valid driver's license

Must be willing to travel infrequently for schools or assigned special projects

Must be able to lift up to 40 pounds, bend, stop, crawl, kneel and access confined / uncomfortable spaces for the installation, inspection and maintenance of DLP system components, hardware, and software

Benefits :

At the State of Iowa, we are committed to your well-being. As a valued team member, you'll enjoy a comprehensive benefits package that includes :

Paid Time Off : Enjoy vacation with accruals that rollover on a yearly basis, sick leave with no limits on accrual and 9 paid holidays per year.

Great Benefits : Excellent Health, Dental, and Vision Insurance Options.

Retirement Plan : IPERS Retirement package and an option for a deferred compensation plan.

Flexibility : Flexible Spending Accounts (medical and dependent care).

Life Insurance : Free Life Insurance.

Support : Employee Assistance Programs and Employee Discount Programs.

To learn more about the benefits of working with the State of Iowa, visit ourbenefits webpage. (https : / / iowa.attract.neogov.com / recruitment / p / benefits)

Why Choose Us?

Choose us for our strong team culture, positive work environment and opportunities for professional growth and development. We are an Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. A complete package combining benefits, career and personal development is available here for you. Dive into our recruitment page (https : / / iowa.attract.neogov.com / recruitment / p / dpd-recruiting) to explore what sets us apart and come be a part of our team!

Selectives

169 Help Desk Support

6 months experience, 12 semester hours, or a combination of both in assisting users with step-by-step detailed instructions of procedures to resolve the users’ issue. Requires a good technical proficiency in the area being supported.

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification :

Graduation from an accredited four-year college or university with a degree in any field, and experience equal to one year of full-time work in : operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing / maintaining database management systems; developing business application processes; developing / operating system programs; installing / maintaining personal computers, Local Area Networks, and / or servers; managing operating systems; developing / delivering information management training; providing Information Technology (IT) customer service; or designing / administering websites.

Graduation from an accredited four-year college or university with a degree in computer science, computer applications, software engineering, computer engineering, management information systems, business analytics, or cyber security.

All of the following (a and b) :

a. One year of full-time work experience in : operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing / maintaining database management systems; developing business application processes; developing / operating system programs; installing / maintaining personal computers, Local Area Networks, and / or servers; managing operating systems; developing / delivering information management training; providing Information Technology (IT) customer service; or designing / administering websites; and

b. A total of four years of education and / or full-time experience (as described in part a), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.

All of the following (a and b) :

a. One year of full-time work experience in : operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing / maintaining database management systems; developing business application processes; developing / operating system programs; installing / maintaining personal computers, Local Area Networks, and / or servers; managing operating systems; developing / delivering information management training; providing Information Technology (IT) customer service; designing / administering websites; or executing technology projects (e.g., systems analysis, requirements, design, development, and testing); and

b. Either of the following : i. Certification by an authorized educational institution / major computer or software producer in an area directly related to one of the computer specialty fields described in part a; or ii. Eighteen semester hours of accredited post-high-school coursework in one of the specialty fields described in part a.

Current, continuous experience in the state executive branch that includes six months of fulltime work as an Information Technology Specialist 2.

For additional information, please click on thislink to view the job description.

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes :

Competitive Compensation :

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https : / / das.iowa.gov / media / 3773 / download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness :

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning :

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https : / / ipers.org / members) .

Paid Time Off :

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development :

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP) :

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion :

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us - Elevate Your Career :

Ready to elevate your career with the State of Iowa?Click here (https : / / iowa.attract.neogov.com / recruitment / p / benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

Yes - I understand and agree.

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

Have you graduated from an accredited college or university with a Bachelor's Degree? IF YES - How many months do you have of full-time experience operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing / maintaining database management systems; developing business application processes; developing / operating system programs; installing / maintaining personal computers, Local Area Networks, and / or servers; managing operating systems; developing / delivering information management training; providing Information Technology (IT) customer service; or designing / administering websites?

I have not graduated from an accredited college or university with a Bachelor's Degree

Less than 12 months of experience in the identified areas

12 months or more of experience in the identified areas

Are you a current State of Iowa employee (executive branch)? IF YES - How many months of experience do you have in the classification of Information Technology Specialist 2 for the State of Iowa?

I am not a State of Iowa employee

I do not have any experience in the classification of Information Technology Specialist 2 for the State of Iowa

Less than six months of experience in the classification of Information Technology Specialist 2 for the State of Iowa

Six months or more of experience in the classification of Information Technology Specialist 2 for the State of Iowa

Do you meet A and B : A.) One year of full-time work experience in : operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing / maintaining database management systems; developing business application processes; developing / operating system programs; installing / maintaining personal computers, Local Area Networks, and / or servers; managing operating systems; developing / delivering information management training; providing Information Technology (IT) customer service; or designing / administering websites; and B.) A total of four years of education and / or full-time experience (as described in part A), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.

Yes - I meet A and B

No - I do not meet A and B

Do you meet A and B : A.) One year of full-time work experience in : operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing / maintaining database management systems; developing business application processes; developing / operating system programs; installing / maintaining personal computers, Local Area Networks, and / or servers; managing operating systems; developing / delivering information management training; providing Information Technology (IT) customer service; designing / administering websites; or executing technology projects (e.g., systems analysis, requirements, design, development, and testing); and B. Either of the following : i. Certification by an authorized educational institution / major computer or software producer in an area directly related to one of the computer specialty fields described in part A; or ii. Eighteen semester hours of accredited post-high-school coursework in one of the specialty fields described in part A.

Yes - I meet A and B

No - I do not meet A and B

Have you graduated from an accredited four-year college or university with a degree in computer science, computer applications, software engineering, computer engineering, management information systems, business analytics, or cyber security?

Yes - I have graduated from an accredited four-year college or university with a degree in computer science, computer applications, software engineering, computer engineering, management information systems, business analytics, or cyber security

No - I have not graduated from an accredited four-year college or university with a degree in computer science, computer applications, software engineering, computer engineering, management information systems, business analytics, or cyber security

Have you graduated from an accredited college or university with a Bachelor's Degree? IF YES - How many months do you have of full-time experience operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing / maintaining database management systems; developing business application processes; developing / operating system programs; installing / maintaining personal computers, Local Area Networks, and / or servers; managing operating systems; developing / delivering information management training; providing Information Technology (IT) customer service; or designing / administering websites?

I have not graduated from an accredited college or university with a Bachelor's Degree

Less than 12 months of experience in the identified areas

12 months or more of experience in the identified areas

Are you a current State of Iowa employee (executive branch)? IF YES - How many months of experience do you have in the classification of Information Technology Specialist 2 for the State of Iowa?

I am not a State of Iowa employee

I do not have any experience in the classification of Information Technology Specialist 2 for the State of Iowa

Less than six months of experience in the classification of Information Technology Specialist 2 for the State of Iowa

Six months or more of experience in the classification of Information Technology Specialist 2 for the State of Iowa

Have you graduated from an accredited four-year college or university with a degree in computer science, computer applications, software engineering, computer engineering, management information systems, business analytics, or cyber security?

Yes - I have graduated from an accredited four-year college or university with a degree in computer science, computer applications, software engineering, computer engineering, management information systems, business analytics, or cyber security

No - I have not graduated from an accredited four-year college or university with a degree in computer science, computer applications, software engineering, computer engineering, management information systems, business analytics, or cyber security

Do you meet A and B : A.) One year of full-time work experience in : operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing / maintaining database management systems; developing business application processes; developing / operating system programs; installing / maintaining personal computers, Local Area Networks, and / or servers; managing operating systems; developing / delivering information management training; providing Information Technology (IT) customer service; or designing / administering websites; and B.) A total of four years of education and / or full-time experience (as described in part A), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.

Yes - I meet A and B

No - I do not meet A and B

Do you meet A and B : A.) One year of full-time work experience in : operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing / maintaining database management systems; developing business application processes; developing / operating system programs; installing / maintaining personal computers, Local Area Networks, and / or servers; managing operating systems; developing / delivering information management training; providing Information Technology (IT) customer service; designing / administering websites; or executing technology projects (e.g., systems analysis, requirements, design, development, and testing); and B. Either of the following : i. Certification by an authorized educational institution / major computer or software producer in an area directly related to one of the computer specialty fields described in part A; or ii. Eighteen semester hours of accredited post-high-school coursework in one of the specialty fields described in part A.

Yes - I meet A and B

No - I do not meet A and B

Does your application demonstrate that you have 6 months' experience, 12 semester hours, or a combination of both in Help Desk Support, assisting users with step-by-step detailed instructions of procedures to resolve the users' issue? Requires a good technical proficiency in the area being supported.

Required Question

Employer

State of Iowa

Agency

582 Iowa Department of Public Defense

Address

7105 NW 70th Ave

Johnston, Iowa, 50131

Website

https : / / dpd.iowa.gov /

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Salary : $59,363 - $90,376