Driver and Identification Service Center Specialist

The Driver & Identification Service Center Specialists are critical here at the Iowa Department of Transportation as they are responsible for issuing accurate licensure and driving tests to ensure the safety of Iowa’s public. If this type of work interest you, we would love to have you become our newest team member at our Waterloo Service Center! 
 
Every task and customer helped by one of our Service Center Specialists contributes towards our Mission of Making Lives Better Through Transportation and five CORE values: Safety First, People Matter, Customer Focused, Servant Leadership, and Integrity Without Exception.
 
We are excited to promote that all of our Driver and Identification Service Center positions are Monday through Friday 8:00 AM to 4:30 PM; providing a great work life balance! Occasional in-state travel will be expected along with reporting to various locations as needed.
 
As a Service Center Specialist, your day will focus on:
 - Issue licenses or identification documents to Iowa drivers and citizen 
 - Administer and score motorcycle skills, car, truck, passenger and CDL pre-trip, skills and road driving examinations
 - Provide expert knowledge of driver’s license eligibility, licensing requirements, and identification requirements based on the federal REAL ID standards
 - Review State and Federal record and data base information to determine issuance / non-issuance eligibility
 - Complete vision and hearing screenings
 - Obtain customer photo and signature for licenses or identification documents
 - Act as point of contact for customer questions and inquires 
 - Support teammates through knowledge sharing, training, mentoring, and etc. 
 
This position requires assisting customers through a variety of methods, and to excel in this position you must be comfortable doing so. Quick learning and adaptability are a high priority in our search for the best candidate!
 
Work Conditions: When administering drive tests, you’ll be exposed to all weather elements for an extended period of time. Rain and Winter clothing will be provided.
 
Special Requirements: 
 - Before Hire: Must possess and maintain a valid, unrestricted, except for corrective lenses, driver's license (minimum of an operator's license) and must pass federal and local name based and fingerprint criminal history background checks. 
 - After Hire: Must obtain and maintain required American Association of Motor Vehicle Administrator certifications, must attend a Motorcycle Rider Education Safety course, and attend department training sessions as required. Training classes and time will be provided upon hiring.
 
NOTICE: This position is a covered position under the REAL ID Act of 2005, 49 U.S.C. § 30301 note, as further defined in 6 CFR Part 37. Any applicant selected for employment in this position must submit to and pass a background check of the form and content required by 6 CFR 37.45.
 
What we offer YOU:
 - Competitive pay and benefits package including health, dental, flexible spending, and life insurance
 - Insurance benefits start first of the month following 30 days of employment. 2024 health and dental insurance premiums can be found here.
 - Opportunities for professional growth and development.
 - Paid time off effective immediately - biweekly vacation, separate sick leave, accruals rollover on a yearly basis, and 9 paid holidays per year.
 - Iowa Public Employee Retirement System (IPERS) Retirement Package with employer match
 - Optional 401A plan with employer contributions.
 - Employee Discount Programs from variety of vendors (vision, cellular, fitness, recreation, season passes, travel, counseling; legal, financial).
 
We encourage you to view more about the State of Iowa Employee benefits and costs at the State of Iowa Employee Benefits Website!
 
If Iowan’s public safety is your passion – apply today! You have the freedom to flourish in Iowa.
 
If you require a reasonable accommodation in completing any screening, interviewing, pre-employment testing, or otherwise participating in the selection process, please direct your request to the Affirmative Action & Equal Employment Opportunity (AA/EEO) Officer at: aa-eeo@iowadot.us 
 
Reasonable accommodation such as: interpreter, translator, written materials, modified equipment / devices, ADA access, etc. This does not include scheduling needs.

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1. Graduation from high school (or GED equivalent), and experience equal to three years of full-time clerical or closely-related work.
2. A total of three years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience.
3. Current, continuous experience in the state executive branch that includes six months of full-time work as a Driver & Identification Service Center Associate.