Referral Response Coordinator

Job Title: Referral Response Coordinator

Location: Altoona, Iowa or North Liberty, Iowa 

Exemption Status: Exempt

Schedule: 9-11; 24-hour call shifts/month

Hours: 8am- 8am CST

*holidays and weekends required

Compensation: Starting at $61,800

*Iowa Donor Network determines final compensation based on education, experience, and skills relevant to the position.

Position Summary: 

This position works with Iowa Donor Network and hospital partners to manage the medical evaluation and coordination of organ, eye, and tissue donation opportunities. Evaluation and coordination is managed both remotely and onsite at the donor hospital. Daily activities include:

•    Collaboration with donor hospital staff and physicians via phone and in-person. 

•    Communication with medical examiners and other essential stakeholders.

•    Daily onsite rounds with physicians and staff at donor hospitals.

•    Immediate onsite response to Level I referrals across the state.

•    Immediate onsite response to brain death testing.

Essential Functions and Performance Responsibilities:

•    Provide referral response to hospitals on potential organ donors, including onsite response per IDN protocols.

•    Collaborate with hospital staff over the phone and in person to evaluate potential organ donors utilizing information from medical records, medical history, and current health status.

•    Collaborate with hospital staff over the phone and in person to ensure the donation opportunity is maintained.

•    Support hospital partners onsite during the brain death testing process.

•    Ensure effective verbal and written communication and collaboration with hospital staff, physicians, related donation agencies, and other Iowa Donor Network team members to maximize organ donation.  

•    Provide the IDN Organ Resource Supervisor with a thorough chart review for donor suitability determination and medical management. 

•    Demonstrate competency in essential job functions.  

•    Record and submit referral and case data for process improvement analysis and industry reporting. 

•    Participate in process improvement and quality assurance activities. 

Position Qualifications and Education Requirements: 

•    Associate degree in nursing or allied health science or equivalent experience required.  Licensed RN, Paramedic or RRT preferred.

•    Minimum of 2 years of experience in a healthcare setting or hospital preferred.

Skills and Abilities:

•    Demonstrated ability to work in a fast-paced environment with a focus on timely, correct results.

•    Exceptional ability to review medical information and communicate efficiently across multiple channels.

•    Excellent verbal and written communication skills. 

•    Excellent interpersonal and customer service skills. 

•    Excellent organizational skills and attention to detail. 

•    Excellent time management skills with a proven ability to meet deadlines. 

•    Strong analytical and problem-solving skills. 

•    Ability to prioritize tasks and to delegate them when appropriate. 

•    Ability to function well in a high-paced and at times stressful environment. 

•    Proficient with Microsoft Office Suite or related software. 

•    Ability to provide excellent customer service to a diverse audience.

Physical Requirements:

•    Duties of the position require travel or onsite response to execute essential job functions required in the facilitation of the donation process. 

•    Maintain a current valid driver’s license and be insurable through IDN’s insurance.  

•    Respond to notification within 10 minutes and arrive to office/hospital within one hour of call as appropriate. 

•    Routinely travel to the office and donor hospitals through the State of Iowa at any given hour of the day or night. This travel may occur under various weather conditions.

•    Must be able to lift up to 20 pounds at times.

•    Prolonged periods of sitting at a desk and working on a computer.

•    Maintain availability for communication 24/7/365. 

•    Must receive required vaccines based on outlined schedules to protect our employees, healthcare personnel, donors, recipients, and families we may come into contact. (e.g., Influenza obtained annually by December 1st.)

Organizational Responsibilities: 

It is required that IDN employees demonstrate commitment to the mission and vision, maintain effective communication, exhibit teamwork, respect diversity, follow policies and procedures, maintain confidentiality of all donor, recipient and organizational information, demonstrate accuracy and thoroughness while meeting productivity standards, observe safety and security procedures, be consistently punctual and dependable, actively participate in performance improvement activities and continually demonstrate behavioral expectations and core values.

Employee’s obligation to maintain the confidentiality of information shall survive the termination of employee’s employment with IDN. 

All requirements are subject to modifications to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed in this position. I will be required to follow any other job-related instructions and to perform any other job-related duties requested by my supervisor. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, I know that I must possess the abilities or aptitudes to perform each duty proficiently. I realize neither the job description nor this document creates an employment contract, implied or otherwise, other than an “at will” employment relationship.