What are the responsibilities and job description for the Administrative Support Specialist position at Iowa Family Counseling?
Company Description
Iowa Family Counseling is dedicated to expanding mental health counseling services in rural communities by offering collaborative holistic health and wellness services. Our therapists provide person-centered care through proven therapeutic practices, working closely with families and care teams to achieve client goals. We prioritize staff support with competitive pay, benefits, and a supportive environment to prevent burnout and foster a collaborative team culture.
Role Description
This is a part-time hybrid role at Iowa Family Counseling in Kalona, IA, with flexibility for remote work. The role involves tasks such as phone etiquette, administrative assistance, communication & customer service. This role will primarily be focused on handling the intake process of new clients from initial inquiry and referral, through scheduling first appointment (and beyond) and the completion of intake paperwork. The successful candidate will be skilled in Google Workspace capabilities (Gmail, Drive, Sheets, etc.) and navigating standard office equipment. The position requires providing support and assistance to therapists, clients, and the administrative team while maintaining professionalism and empathy.
Qualifications
- Phone Etiquette, Communication, and Customer Service skills
- Experience in Administrative Assistance
- Excellent organizational and time management skills
- Strong interpersonal and communication skills
- Ability to work collaboratively in a team and independently
- -Provide administrative support through data entry (tracking referrals and managing our Initial Contact Inquiry Log & Waitlist), calendar management with scheduling appointments
- Maintain organized and detailed records within our Electronic Health Records (SimplePractice) of client information, medical billing, and other administrative tasks
- Respond to new inquiries/referrals; follow up as appropriate
- Complete clinical forms and fax to other medical professionals on behalf of our providers; generate and send client letters
- Support billing department in verifying client's health insurance information, communicating directly with health insurance companies surrounding benefits and/or rectifying medical claims
- Maintain a high level of confidentiality and discretion in handling sensitive client (and referral) information
- Other duties as assigned