What are the responsibilities and job description for the Patient Service Representative position at Iowa Radiology P C?
Overview
We are seeking a skilled and dedicated Patient Service Representative to join our healthcare team. Iowa Radiology is a patient-centered practice that promotes a more compassionate approach to medicine. We provide our employees the ability to bring their authentic selves to work every day, providing compassionate care for our patients in a collaborative, supportive work environment.
We want YOU to join the Iowa Rad family!
We truly care about our employees, their health and well-being, and their career goals and aspirations. The ideal Accounts Patient Service Representative will play a crucial role in helping us continue to be the premier provider of radiologic services in Iowa by providing high-quality imaging services, ensuring patient safety, and delivering accurate diagnostic information.
Responsibilities of the Patient Service Representative:
- Answer a multi-line phone system and deliver calls and messages timely and accurately.
- Schedule exams for all modalities for multiple Iowa Diagnostic and Procedure Center (IDIPC) Clinics.
- Knowledge of procedures and exam preparation and can schedule radiology procedures and exams in the RIS System proficiently.
- Initiate good public relations and communicate effectively with patients, visitors, office personnel, and referring physicians’ offices.
- Process patient registrations and payments.
- Become proficient in RIS, Epic, MDM, Well and Patient Pal computer programs as well as Shoretel multi-line phone system.
- Attend staff meetings
- Report problems related to staffing, morale, work methods, and procedures to Clinic Supervisor.
- Inform Clinic Supervisor of supply needs.
- Functions other than those described above due to extenuating circumstances.
Qualifications of the Patient Service Representative:
- High school graduate.
- Previous reception experience required.
- Previous medical experience preferred.
- Must have a fundamental knowledge of typing and filing techniques.
- Must be able to read, write, and speak fluent English.
- Excellent verbal and written communication skills, with the ability to convey complex information to non-technical stakeholders.
- Continuous speaking, hearing, and visual effort.
- Must have the ability to communicate effectively and work independently.
- Continuous mental and visual concentration requiring attention-to-detail and accuracy.
- Working conditions are typical to a normal office or individual home office environment.
- Must possess manual dexterity to operate computer and other office equipment.
- Ability to perform repetitive tasks associated with technology use (phone, computer, applications, and software).
- Must be able to bend, stoop, kneel, or crouch as part of job functions.
- Ability to lift and carry up to twenty-five (25) pounds when necessary.
Benefits include but are not limited to:
- Health, Dental, and Vision insurance
- Life Insurance
- Short-term and Long-term Disability Insurance
- Paid Time Off and Paid Holidays
- 401k Retirement Plan
- Referral Program
