Director of Learning and Development

This newly created position will align training with organizational changes, ensuring employees are equipped with the skills needed as systems evolve. The director of learning & development will collaborate with subject matter experts and end-users to develop training that addresses knowledge gaps, fosters adoption, and creates proficient users.

Based on qualifications and experience, a selected candidate may hold one of these job titles: Associate Director of Learning and Development or Director of Learning and Development.

Core Responsibilities include but are not limited to:

• Lead high priority projects as needed. Example: research and identify new learning management system and transition existing customer relationship management (CRM) training content.
• Make ongoing changes to content in learning management system to ensure end-users have technical fluency.
• Work with subject matter experts to provide instruction (written, face-to-face, and recorded) to end-users of systems including but not limited to Salesforce, UKG, Tableau, Jira, Canva, Concur, SharePoint, Power Plan, and Financial Edge.
• Provide one-on-one training support to end-users as needed.
• Adapt instructional design and training formats to support diverse learning styles and in concert with existing organizational policies, processes, and procedures.
• Create new employee orientation training to ensure baseline technical literacy for staff.
• Manage technical training content calendar.
• Conduct routine/periodical technical needs assessments with key stakeholders and provide requisite training to end-users to address knowledge gaps.

Qualifications

Education & Work Experience

• Bachelor’s degree or appropriate related years of experience. Advanced degree in a related area preferred.
• 3 years of proven professional technical training experience.

Desired Skills & Experience

• Project management certification or equivalent experience preferred.
• Instructional design model(s) certification or equivalent experience preferred.
• Experience with Salesforce or other CRM is preferred.
• Collaboration, self-directed, ability to quickly learn new technologies and tools.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Ability to work independently and as part of a team. Must be adaptable, flexible, and self-directed.
• Proficiency with Microsoft Office Suite and ability to learn to use new software.
• Must be able to handle several activities simultaneously with attention to detail and adherence to deadlines and accuracy.
• Must adhere to strict confidentiality standards.
• Creativity, patience, a sense of humor and a belief in our organizational mission of: Aligning donor passion and generosity to advance Iowa State University’s land grant ideals

Travel: None

FLSA Status: Exempt

Location: Ames, IA; potentially hybrid

For additional information, visit the following pages:

• Iowa State University Foundation
• Benefits Package Information
• Iowa State University