What are the responsibilities and job description for the Call Center Representative - IP Casino Resort Spa position at IP Casino Resort Spa?
Job Description
As a Call Center Representative at the IP Casino Resort Spa, you will play a critical role in providing exceptional customer service to our guests.
- You will be responsible for receiving and accurately routing phone calls through our telephone system in a timely and professional manner.
Key Responsibilities:
- Answer incoming calls on console and direct calls to appropriate extensions or parties.
- Greet and respond to guests' requests in a friendly and courteous manner.
- Maintain a complete knowledge of emergency procedures and receive and log all emergency calls directing them to security and/or facility maintenance departments.
Requirements:
- One year of experience in telephone switchboard, multi-line phone system, and/or customer service is preferred.
- You must be fluent in English, with bilingual skills in Spanish being an asset.
- Proficiency in PC software and the ability to type 30 wpm are required.
- You should possess excellent attention to detail and be able to sit for extended periods.
- A valid certification and/or license may be necessary for this position.
About Us
The IP Casino Resort Spa is part of Boyd Gaming Corporation, a leading gaming and hospitality company. We offer a dynamic work environment and opportunities for growth and development. Our commitment to excellence and customer satisfaction drives us to deliver exceptional experiences to our guests.
Equal Opportunity Employer
We are proud to be an Equal Opportunity Employer and do not discriminate against any employee or applicant based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.
