What are the responsibilities and job description for the HSKP Status Board Operator position at IP Casino Resort Spa?
Job Description
At Boyd Gaming Corporation, we're committed to excellence in the gaming industry. As a premier casino entertainment company in the United States, we strive to evolve and maintain our position of leadership.
Our past success, combined with our current business philosophies and sound business planning, positions us to maximize value for our shareholders, team members, and communities.
Key Responsibilities
- Answer incoming calls on console and direct them to the appropriate extension or party.
- Greet guests and respond to their requests in a friendly and courteous manner.
- Maintain knowledge of emergency procedures.
- Receive and log all emergency calls, directing them to security and/or facility maintenance departments.
Requirements
- One year of experience in telephone switchboard, multi-line phone system, and/or customer service is preferred.
- Must be fluent in English, with bi-lingual skills in Spanish a plus.
- Must be PC literate and able to type 30 words per minute.
- Must be detail-oriented and able to sit for an entire shift.
- Must be able to obtain and maintain necessary certifications and/or licenses.
Equal Opportunity Employer
Boyd Gaming Corporation is an Equal Opportunity Employer, committed to diversity and inclusion. We do not discriminate against any employee or applicant for employment based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability.
