What are the responsibilities and job description for the Multi-Line Phone Operator position at IP Casino Resort Spa?
As a Multi-Line Phone Operator at IP Casino Resort Spa, you will play a vital role in ensuring that our guests receive exceptional customer service by answering incoming calls and directing them to the appropriate extensions or parties. Your attention to detail and ability to multitask will make you an asset to our team.
Key Responsibilities:
- Answer incoming calls on console and direct them to the appropriate extensions or parties.
- Manage multiple phone lines and prioritize calls accordingly.
- Respond to guests' requests in a friendly and courteous manner.
- Collaborate with other departments to resolve guest issues.
Requirements:
- One year of experience in telephone switchboard operations and/or customer service.
- Must be fluent in English; bilingual (Spanish) a plus.
- Must be PC literate and able to type 30 wpm.
- Must be detail-oriented and able to multitask.
