What are the responsibilities and job description for the Restaurant Service Leader position at IP Casino Resort Spa?
We are committed to delivering exceptional customer experiences at IP Casino Resort Spa. As a leading casino entertainment company, we understand the importance of teamwork and collaboration in achieving our goals. In this role, you will have the opportunity to work closely with our restaurant staff to provide an excellent dining experience for our guests.
Job Description
- Guest Services: Provide menus to guests and inform them of specials in a friendly and approachable manner.
- Team Coordination: Circulate throughout the restaurant to coordinate activities of service personnel, ensuring fast and courteous service to customers.
- Cash Handling: Process payments accurately using a computerized cash register and manage bank balances effectively.
- Customer Complaints: Address any guest complaints promptly and professionally, escalating issues to the restaurant manager if necessary.
- Record-Keeping: Maintain accurate records of guest transactions, employee absences, and equipment issues.
Qualifications
- Prior experience as a cashier/host or in a related role is highly desirable.
- Excellent communication and interpersonal skills are essential for providing outstanding customer service.
- Basic math skills are required for accurate cash handling and record-keeping.
- The ability to stand and/or walk for extended periods during a shift is necessary for this role.
- Ability to obtain/maintain any necessary licenses and certifications is a must.
