What are the responsibilities and job description for the Operations Support Specialist position at IP House?
About IP House
IP House is a platform company backed by a prominent growth-oriented private equity firm, to create a global, technology-enabled services firm providing meaningful IP enforcement outcomes to multinational brands, in partnership with government and law enforcement agencies around the world. We are a fast-growing and entrepreneurial environment, which requires innovative, creative and novel solutions.
Overview Of The Role
IP House is seeking a detail-oriented, resourceful, and tech-savvy Operations Support Specialist to support investigative teams with operational logistics, inventory management, vendor outreach, and financial reconciliation tasks. This role is pivotal in ensuring our evidence workflows, virtual assets, and undercover resources remain secure, up-to-date, and efficient as we scale globally.
The ideal candidate is highly organized, curious, and capable of juggling hands-on tasks like evidence handling alongside administrative duties like license tracking and invoice audits.
Essential Duties And Responsibilities
Resource & System Management
Our vision is to solidify IP House as the global end-to-end solution, empowering multinational corporations to effectively prevent and combat illicit trade and IP theft. Only through the collaboration of our uniquely skilled employees and under the strategic leadership of our Executive Team will such a lofty goal be realized.
We recognize our people drive everything we accomplish, and as such, we are dedicated to investing in our employees fostering a culture of continuous learning, growth, and excellence.
Our team works hard, and we recognize the importance of taking care of our own. We offer a comprehensive suite of benefit offerings to support the health, well-being, and financial health of our employees and their families. Our robust benefits package underscores our commitment to our people, our most important asset.
IP house seeks excellence through diversity in its staff. We prohibit discrimination based on race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status.
IP House is a platform company backed by a prominent growth-oriented private equity firm, to create a global, technology-enabled services firm providing meaningful IP enforcement outcomes to multinational brands, in partnership with government and law enforcement agencies around the world. We are a fast-growing and entrepreneurial environment, which requires innovative, creative and novel solutions.
Overview Of The Role
IP House is seeking a detail-oriented, resourceful, and tech-savvy Operations Support Specialist to support investigative teams with operational logistics, inventory management, vendor outreach, and financial reconciliation tasks. This role is pivotal in ensuring our evidence workflows, virtual assets, and undercover resources remain secure, up-to-date, and efficient as we scale globally.
The ideal candidate is highly organized, curious, and capable of juggling hands-on tasks like evidence handling alongside administrative duties like license tracking and invoice audits.
Essential Duties And Responsibilities
Resource & System Management
- Create, track, and maintain undercover resources (emails, accounts, phone numbers, etc.)
- Monitor software and system licensing across department assets
- Coordinate with IT providers to manage system updates, VM integrity, and end-of-lifecycle transitions (e.g., Windows OS)
- Handle physical evidence, including labeling, photographing, and secure shipping or destruction
- Maintain inventory of tools and supplies (flash drives, temp strips, PPE, etc.)
- Research and implement solutions for cold storage, barcode systems, and protective gear
- Source specialty shipping materials in line with client needs and volume constraints
- Identify and engage investigators or subcontractors across new U.S. regions
- Communicate with other IP House entities to locate shared resourcing opportunities
- Assist in establishing relationships with legitimate businesses for cover purposes
- Reconcile monthly receipts with platform data
- Identify inconsistencies and prepare summaries for management review
- Strong organizational skills and attention to detail
- Ability to multitask and manage shifting priorities
- Comfort with technology, including Windows OS, spreadsheets, and internal systems (VMs, tracking tools)
- Resourcefulness in research and procurement
- Professional discretion in handling sensitive data and evidence
- Bonus: Familiarity with supply chain, licensing, or shipping logistics
- Bonus: Previous experience in investigations, IT operations, or inventory coordination
Our vision is to solidify IP House as the global end-to-end solution, empowering multinational corporations to effectively prevent and combat illicit trade and IP theft. Only through the collaboration of our uniquely skilled employees and under the strategic leadership of our Executive Team will such a lofty goal be realized.
We recognize our people drive everything we accomplish, and as such, we are dedicated to investing in our employees fostering a culture of continuous learning, growth, and excellence.
Our team works hard, and we recognize the importance of taking care of our own. We offer a comprehensive suite of benefit offerings to support the health, well-being, and financial health of our employees and their families. Our robust benefits package underscores our commitment to our people, our most important asset.
IP house seeks excellence through diversity in its staff. We prohibit discrimination based on race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status.
