What are the responsibilities and job description for the Support Technician - Overnight position at IP Pathways?
Title: Support Technician
Department: Tier-1 Support
Reports to: Tier-1 Support Supervisor
This is an overnight position. The hours are Sunday- Thursday 11pm-8am.
Must be willing to work nights.
Job Summary:
IP Pathways is experiencing explosive company growth! In fact, we’ve doubled in size over the last couple of years and we’d like to consider you for a position on our growing team! The Support Technician position is responsible for providing first level technical support to our customer base.
This primarily includes interacting with other IT professionals employed by our customers. These support services are most often focused on networking, routing and firewall administration, but include the whole IP Pathways product set. This position must also provide a high-level of professionalism and must possess excellent soft skills in addition to technical skills. There is also opportunity for career advancement. We are willing to train the right candidate in all aspects of our product set.
Common Responsibilities
- Always work to maintain a high-level of customer satisfaction
- Always strive for continual improvement in everything we do
- Work on maintaining our data center networks
- Provide technical support to customers
- Other duties as assigned
Minimum Requirements
- Associate's degree in computer science, Information Technology, Engineering, Business Systems or certifications in specific IT subject matter preferred, but not required
- 1 - 2 years of experience supporting or implementing technology solutions
- Experience with the following technologies preferred
- Switches and routers (Catalyst & Nexus switching)
- Firewalls and other network security devices
- Cisco VoIP
- Wireless networks
- VPN (IPSec, SSL, etc)
- Load-balancing & application acceleration
- Excellent written and verbal communication skills.
- Excellent ability to multitask and maintain high levels of quality
- Must be able to work as a valued member in a team environment
Physical Abilities Required
- Ability to rack servers, switches, and other datacenter equipment.
Why IP Pathways?
IP Pathways is an expert provider of hybrid IT solutions for small, medium and enterprise companies by delivering world-class engineering services supported by high-touch customer service. Here are just some of some of the great reasons to work at IP Pathways:
- Competitive benefits: Lucrative healthcare benefits and 401k with company match.
- Work/life balance: IP Pathways believes in enabling families to be families. We
proudly offer flexible and accommodating work schedules to meet your family’s
needs and obligations. - Ongoing training: Looking for a company who will consistently invest in developing
your skills? IP Pathways will help you continue your educational pursuits and
provide opportunities to become certified in some of the most sought-after technologies.
Next Steps
If you are looking for a challenge and want to join a culture of technical excellence and customer dedication, apply online today!
Sponsorship/Relocation
Applicants must be authorized to work in the United States on a full-time basis. Sponsorship for employment visa status and relocation reimbursement are not offered for this position.
