What are the responsibilities and job description for the Customer Service Trainee position at IPC Management Group?
At IPC Management Group, we offer customized consulting services designed to refine your business strategies and drive sustainable growth. Our expert team works closely with clients to identify opportunities and implement tailored solutions that deliver measurable results. We are dedicated to helping businesses thrive by providing exceptional service, innovative strategies, and a results-driven approach.
Position Overview:
We are seeking a professional, proactive, and customer-focused individual to join our team as a Customer Service Trainee. As the first point of contact for our clients, you will play a key role in ensuring that every interaction is a positive experience. You will provide support, answer inquiries, and assist with solutions to help clients make the most of our services. If you are passionate about helping clients and have a knack for problem-solving, this role is for you.
Customer Service Trainee Responsibilities:
- Provide exceptional face-to-face customer service regarding all product and service information.
- Address and resolve customer inquiries or concerns in a timely and professional manner.
- Collaborate with the sales teams to ensure seamless service delivery and customer satisfaction throughout the entire enrollment process.
- Track customer feedback and provide insights to improve services and client experience.
- Maintain accurate and up-to-date records of customer interactions and transactions.
- Assist clients in navigating our consulting services, ensuring they understand how our sales solutions can meet their business goals.
- Stay informed about company offerings and updates to effectively communicate with clients.
Customer Service Trainee Qualifications:
- High School Diploma or equivalent.
- Previous experience in customer service or client support, or sales preferred.
- Strong communication skills, both written and verbal.
- Excellent problem-solving abilities and attention to detail.
- Strong organizational skills with a focus on providing top-tier service.
- A positive attitude and a commitment to customer satisfaction.
Job Type: Full-time
Pay: $800.00 - $950.00 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $800 - $950
