What are the responsibilities and job description for the Customer Service Representative***Représentante, service à la clientèle position at IPEX USA LLC?
IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.
We currently have an exciting opportunity as a Customer Service Representative. This role is based in our Denver office and reports to the Customer Service Manager.
Do not miss the opportunity to join a diverse group of people-centric professionals, thought leaders and rapid thinkers, entrepreneurs in spirit and status quo-fighters!
Job Purpose:
IPEX is seeking a dynamic Customer Service professional to join their team. The incumbent will support multiple accounts and work across all levels of the organization, in addition to serving our customers externally.
Key Responsibilities:
The incumbent will work in a high volume environment to respond to customer requests for orders, quotes, product inquires and stock checks/price. Working in a fast paced environment, the incumbent will multi-task while maintaining the highest quality of customer service.
Respond to inquiries regarding price, delivery, or technical support
Respond to inquiries regarding status of customer orders
Resolve delays, service problems and disputes
Enter, release and track customer orders via EDI, fax, and phone, using our in house ERP solution
Verify customer account numbers, pricing, terms, delivery requirements etc.
Track backorders and ensure production, purchasing and distribution are reacting accordingly
Prepare quotations
Liaise with other departments from the service team to ensure proper service from all directions
Provide technical support by referring to various IPEX publications
Respond to all customer inquiries in a timely manner
High drive for building strong customer relationships based on customer satisfaction
Overall management of sales orders and customer inquiries
Understanding of pricing relationships, and/or ability to organize price information
A firm grasp of the IPEX computer system
Relationship with internal colleagues and ability to resolve problems and disputes by consulting with the appropriate team members
Positive attitude and team focused outlook
High degree of organization and accuracy
Telephone manner and skills
Education & Experience:
- A very professional manner and a demonstrated commitment to providing excellent customer service in previous roles – comfortable interacting with all levels of the organization
- Minimum 5 years of experience as a customer service representative
- Good time management and follow-up skills, including, the ability to effectively balance quality and quantity of output
Working Conditions:
Nearly always work indoors in corporate office environment with long periods of sitting
May on occasion be exposed to loud sounds and distracting noise levels.
Employee may experience progressive degrees of factors in the work process which may cause mental tension or anxiety (changing work priorities, deadlines, accuracy, quotas, conflicting demands.
Employee is expected to communicate by telephone, e-mail, and in-person discussions.
May have a high level of social contact.
IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at HR@ipexna.com
