Resident Support Staff

Resident Support Staff

Type: Full Time

Location: Housing

Position Title: Resident Support Staff

FLSA Status: Non- Exempt

Reports To: Housing Manager

Hourly Rate: $20.00 - $22.00 per hour

The mission of IPH Housing is to provide permanent housing to people experiencing homelessness. IPH Housing and supportive case management are a foundation from which clients can improve their well-being and pursue a meaningful and joyful life. The Resident Support Staff provides direct support services to individuals and families living in IPH’s permanent supportive housing program.

IPH is committed to building a diverse and inclusive community and strongly encourages candidates from underrepresented groups to apply.

Principle Responsibilities, Accountabilities, & Duties

The Resident Support Staff will ensure a safe, secure, clean and positive environment for the housing participants that reside in our fixed housing locations.

Safety and Security

• Maintain a clean and safe environment by making routine rounds of properties, both interior and exterior, and reporting situations needing follow up
• Provide oversight of the tenants at all fixed-site units (165, 171, 175, 177, 250, and 315 Sheridan Avenue)
• Monitor the inflow of tenant’s guests and diffuse conflict
• Implement crisis intervention techniques and respond effectively to emergency situations as needed
• Contact Mobile Crisis, the Neighborhood Engagement Office or Emergency Services, as necessary
• Monitor security camera footage
• Report all maintenance concerns to the Housing Supervisor, report emergency maintenance concerns to the Facilities on-call staff.
• Light cleaning duties of common areas, laundry rooms, and grounds
• Additional position-related duties and responsibilities as assigned by the Housing Supervisor

Supportive Services

• Manage incoming calls from stationed phone line
• Provide tenants with access to their unit if they have locked themselves out, report all lockouts in the Communication Log
• Assist with collecting or providing documentation, assist tenants with copies or fax documents to providers, etc.
• Interact with tenants and their guests using person-centered, strength-based, and recovery-oriented approaches
• Enforce healthy boundaries and redirect as appropriate
• Implement harm reduction and Housing First principles when working with tenants.

Documentation & Communication

• Maintain strict confidentiality in all areas written, spoken, and observed communication
• Maintain records of client activities, behaviors and incidents
• Enter progress notes into the Homeless Management Information System
• Complete the nightly Communication Log
• Complete Incident Reports, as needed
• Collaborate with the Housing team, Shelter staff, and Maintenance staff, as needed
• Participate in bi-weekly supervision with the Housing Supervisor

Professional Development

• Participate in professional development programming at the request of the Housing Supervisor
• Attend trainings as necessary
• Obtain and maintain CPR/FA certification

Qualifications

• Experience in a human services setting; experience with the homeless population preferred
• Experience working with individuals with mental illness and/or substance-use disorders preferred
• Formal crisis intervention training preferred
• Sensitive to the needs of the homeless community
• Strong interpersonal skills
• Strong organizational skills, ability to multitask, work independently, and manage competing priorities
• Strong written and oral communication skills
• Familiarity with Windows, MS Office, MC Outlook, and database use
• Valid New York State Driver’s License
• This position involves driving, and the selected candidate will operate a company vehicle and must have a clean driving record of 3 years.

Hours, Salary, & Benefits Information

• The Resident Support Staff reports directly to the Housing Supervisor
• Hours: Tuesday-Saturday: 5:00 pm-1:00 am
• Optional holiday hours
• Hourly position starting at $20.00/hour ($39,000.00 per year based on 37.50 hours per week)
• Employer-sponsored health insurance available
• Generous paid time off

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 37.5 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• On call

Work Location: In person

Salary : $39,000