What are the responsibilities and job description for the Ipro Networks Pte. Ltd. is hiring: Digital Media Advisor in Berkeley Heights position at Ipro Networks Pte. Ltd.?
Job Title : Digital Media Advisor / Customer Service Representative
Position Type : 1 year (Possibility of extension up to 2 years)
Location : Berkeley Heights, NJ (Hybrid- training period is on site)
Pay-rate : $30 / h on W2
GENERAL FUNCTION -
- Serve as a Digital Beauty Advisor across all social platforms by reactively engaging with fans and followers on a timely manner (TikTok, Facebook, Instagram, Twitter)
- Support client's public channels (social, R&R, Q&A) by providing insight, strategy recommendations and engagement as needed
- Attend brand and Care trainings, work sessions and meetings to stay up to date with social strategies and best practices
- Follow Brand and Care provided social FAQ documents for launches and key social moments
- Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer
- Recognizes and recommends new ways to influence consumers in their purchase decision
- Alert critical customer complaints to internal Care and Brand teams and assist with problem-solving
- Provide social content and engagement recommendations based on consumer feedback and trends
- Stay up to date on new social media platforms, tools and best practices
- Live in the social ecosystem, stay on top of emerging trends in the landscape
Required Skills :
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Salary : $30
