What are the responsibilities and job description for the Account Manager position at Iproa, Inc.?
Purpose of the Job
The Account Manager (AM) is responsible for initiating, managing and growing long-term relationships with channel partners through the promotion of the full i-PRO security solutions portfolio; resulting in increased territory pipeline and revenue. AMs must be champions for resolving partner challenges by coordinating internal resources to uphold customer satisfaction, providing an overall world-class customer experience. Successful AMs will have exceptional business, CRM, computer, problem solving, organization, and communication skills.
Key Accountabilities
- Build strong business relationships with new and existing channel partners through proactive engagement to set meetings.
- Identify revenue opportunities which contribute to territory pipeline and business strategy.
- Quote and coordinate physical security system design using CRM and other technical tools available.
- Solution demonstrations and reseller partner business review meetings via webinar.
- Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to partners.
- Collaborate with all sales roles within a territory to onboard, support, and develop reseller partners in addition to managing an opportunity pipeline within the CRM.
- Collaborate with various internal departments to ensure fulfillment of customer requests.
- Develop account strategies and identify industry trends.
- Maintain a high level of customer and partner satisfaction with a quick response and resolution.
Qualifications : Education & Experience
Competencies, Skills & Knowledge :
