What are the responsibilities and job description for the Director, Customer Experience position at Ipsos?
What makes this role important at Ipsos?
We help the biggest companies solve some of their biggest problems. We are everywhere : in 89 countries and counting. Our clients make the products and deliver the services you use every day, probably including the browser that led you to this posting, the beverage that is sitting next to you. Pick a sector and we are there, on the ground as trusted advisor to the world’s leading businesses on all matters relating to measuring, modeling, and managing customer and employee relationships. We are the recognized market, thought and technology leader in our field. Sound like the right place for your career? Share our passion. Share our success. And join us in being proud to be Ipsos.
What you can expect to be doing :
- Develop and design appropriate solutions for clients, based on research approaches and products that are best suited to meet their needs
- Write winning proposals
- Oversee and direct multiple market research projects at once, including but not limited to relationship and transactional customer experience and ad hoc studies
- Manage and coordinate all aspects of the research process from research design, questionnaire design, pre-field activities, monitoring field and project status, analysis and interpretation of results through the preparation of reports and delivery of presentations
- Data interpretation and presentation story telling including the ability to draw conclusions / make recommendations from the data results into actionable insights
- Maintain and strengthen client relationships through exceptional service and strong attention to quality control
- Understand and address business needs / issues of clients- providing consultation versus order taking
- A strong focus on financials and account growth
- Provide day-to-day guidance and coaching to junior team members required
What success in this role looks like :
This position is a leadership role that will be an integral part of the Customer Experience team. You will work closely with CX leadership to anticipate, interpret, and support client's business needs with innovative tools and resources. The best-suited candidate will be able to lead and manage a team that can successfully gather and interpret data that will drive client business.
As a Director, you will play a key role in building a business, including writing proposals, delivering strategic insights to our clients, and developing and managing quantitative insights programs in the customer experience space. Your work will include a variety of studies requiring sharp time management skills and keen attention to detail. Your day-to-day responsibilities will include managing research / analytics projects from start to finish, working with clients on questionnaire design and reporting, and collaborating with internal teams on sampling, survey programming, data processing and data analytics. You will work closely with senior research staff to assure survey and project accuracy, and to ensure projects stay on schedule, as well as manage junior staff with respect to project deliverables. You will be responsible for preparation and delivery of custom, story-telling style reports that delivery actionable insights to our clients.
This might be the job for you if you have :
If you don’t meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you’re applying to!
In accordance with NY / CO / CA / WA law, the estimated base salary range for this role $110,000 to $120,000. Your final base salary will be determined based on several non-discriminatory factors which may include but are not limited to location, work experience, skills, knowledge, education and / or certifications.
What’s in it for you :
At Ipsos you’ll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.
Salary : $110,000 - $120,000
