What are the responsibilities and job description for the Vice President, Employee Experience position at Ipsos?
Job Description
About Employee Experience at Ipsos :
Ipsos designs and delivers employee research, strategy and programs to help our clients drive employee engagement and power performance. Our research creates actionable insight from research that cuts through the noise and focuses on what matters most. We shape data-driven strategies that combine fundamental human truths with fresh strategic and creative thinking. We develop programs that shift behaviors, tackle challenges and engage the hearts and minds of our clients' people. Our employee research helps businesses across multiple industries who believe in giving people a voice.
What makes this role important at Ipsos?
This is a new position that is meant to incubate and grow Ipsos' EX business in the US. We already have the methodology, technical and analytical capabilities as well as EX teams in other markets whose expertise we can benefit from, but we need someone with the necessary entrepreneurial spirit to leverage those assets within the framework of the uniqueness of the US market; someone who is ready to contribute to defining and building our EX capabilities and inspire the rest of the team towards rapid success in this area.
What can you expect from working at Ipsos?
Our people come from all kinds of backgrounds - we have business psychologists, consultants, project managers, analysts, data scientists, developers, writers and content creators - all focused on using their specialist skills to explore and improve employee experience for some of the world's biggest and best organizations. Join our team and together, we can help our clients' people and business thrive, while developing your career too!
What you can expect to be doing :
- Contribute to establishing Ipsos as one of the top insights firms in the Employee Experience space in the US.
- Drive new client acquisition and broader business growth activity
- Adapt and adopt Ipsos' global EX POV, offerings and experience to be relevant for the US market.
- Collaborate with the CX-EX marketing team to develop targeted campaigns and thought leadership for various EX buyers, including CHRO / HR contacts,
- Serve as a subject matter expert in Employee Experience and upskill the US CX-EX team, leveraging Global assets where applicable. As we grow our EX portfolio, collaborate with CX-EX team colleagues and others at Ipsos such as the Client Officers, as appropriate to :
Develop and design appropriate solutions for clients, based on research approaches and products that are best suited to meet their needs
What success in this role looks like :
This position is a growth-oriented role that will be an integral part of the growth of our US EX business. As we focus on establishing Ipsos as one of the top insights firms in the Employee Experience space in the US, you will be part of setting strategy and developing tactics to fuel growth in an area of expansion. You will work closely with CX-EX leadership to anticipate, interpret, and support the EX-related business challenges in the marketplace, as well as clients' business needs with innovative tools and resources.
This might be the job for you if you have :
If you don't meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you're applying to!
What's in it for you :
At Ipsos you'll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.
To find out more about all the great reasons to work at Ipsos, how we're making an impact around the world, and more about our benefits and employee programs, please visit : Why Work at Ipsos | US
Commitment to Diversity
Ipsos recognizes the necessity of building an inclusive culture that values each employee's individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos' diverse employees who compile and analyze this data-they are the essence of who we are and what we do.
We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.
Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.
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About Us
Ipsos is one of the world's largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we're proud to share we've received our Great Place to Work Certification in 2022 & 2023!
About the Team
Customer Experience at Ipsos is All Things Customer . Our mission is to equip our clients with the insights they need to make better decisions about their customer experience investments. We do this through CX research and advisory, cross-channel analytics (digital and physical), and CX performance measurement across the customer journey. We are firm believers in the Insights to Action loop, and we provide our clients with tangible CX recommendations and ROI sizing (our approach is called ROCXI). The result of our work is better strategic and operational decisions that drive customer loyalty, retention and growth.
