Quality Assurance Specialist (ServiceNow)

Quality Assurance Specialist - ServiceNow

Huntsville, AL

IPTA's Technology Solutions Team is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team members, subject matter experts (SMEs), technical leaders, and partners we design practical solutions that solve real problems for major government and business organizations. As a member of our Technology Solutions group, you will work with a team of technologists focused on delivering innovative business solutions using emerging technologies through proven successful methods.

Our Team

We are looking for talented people who are enthusiastic about applying technology to deliver innovative outcomes with "fierce determination, fearless integrity, and passionate service." Our belief is that our people are the key to success. By encouraging and enabling continued learning, our team members grow to achieve their personal career goals.  We are looking for:

• Smart people with a passion for technology
• Ability to solve challenging business problems
• Self-directed professionals
• Hunger to continually learn and grow
  
  

Background

This position supports the discovery, implementation, and sustainment of a ServiceNow suite for a dedicated Department of Defense (DoD) community with significant leadership visibility. The Quality Assurance (QA) Specialist will ensure the delivery of high-quality ServiceNow solutions through rigorous testing, including the use of the ServiceNow Automated Testing Framework (ATF). This role requires a detail-oriented professional with experience in testing methodologies, automation, and scripting to validate functionality, performance, and security of ServiceNow implementations.

This position is based 4 days onsite/1 day remote.

Responsibilities

• Develop, execute, and maintain test plans, test cases, and test scripts for ServiceNow implementations, with a focus on Automated Testing Framework (ATF)
• Perform manual and automated testing to validate the functionality, usability, performance, and security of ServiceNow modules, including ITSM, ITOM, HAM, SAM, and HRSD
• Configure and execute automated test suites using ServiceNow ATF to support regression and functional testing
• Collaborate with developers, business analysts, and stakeholders to identify test requirements and define acceptance criteria for user stories
• Validate custom workflows, business rules, integrations, and scripts to ensure compliance with business requirements
• Troubleshoot issues, document defects, and work closely with developers to resolve them
• Perform end-to-end testing to validate data integrity and system performance across integrated systems
• Ensure test environments are properly configured and aligned with project needs, including test data preparation and reset scripts
• Contribute to the development and enforcement of QA best practices, standards, and processes
• Document and maintain detailed QA artifacts, including test results, defect logs, and testing metrics
• Participate in Agile ceremonies, including sprint planning, reviews, and retrospectives, to provide insights on QA activities
• Ensure all QA activities comply with DoD security frameworks, including RMF, NIST 800-171, and CMMC standards
  
  

Requirements

• Education:
• Bachelor's degree in a technical field (e.g., Computer Science, Information Systems, or a related discipline) or equivalent experience
• Experience:
• Minimum of 3-5 years of experience in quality assurance for enterprise IT systems, with at least 2 years working with ServiceNow
• Experience using ServiceNow Automated Testing Framework (ATF) to design and execute automated test cases
• Hands-on experience with ServiceNow scripting (e.g., JavaScript, Glide API) to support test automation and troubleshooting
• Experience in DoD or federal environments is highly desirable
• Certifications:
• ServiceNow Certified System Administrator (CSA) required
• ITIL certification or additional ServiceNow certifications (e.g., CIS-ITSM) are a plus
• Technical Proficiency:
• Strong understanding of ServiceNow platform architecture, workflows, and integration points
• Proficiency in using automation tools, including ServiceNow ATF, and creating reusable test scripts
• Familiarity with Agile development practices and tools such as Jira or ServiceNow Agile Development
• Skills:
• Exceptional analytical and problem-solving skills with a focus on detail and accuracy
• Strong communication and collaboration skills to work effectively with cross-functional teams
• Proactive and methodical approach to identifying and resolving defects
• Clearance:
• Active Security clearance required; eligibility for higher-level clearance is a plus
  

IPTA is an Equal Opportunity/Affirmative Action employer.  We are committed to providing equal employment opportunity to all qualified employees and applicants for employment.  The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age, physical disability, mental disability, medical condition, status as a veteran or disabled veteran or any other characteristic protected by law.  We base all employment decisions, including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, returns from lay-off, terminations, and social and recreational programs on the principles of equal employment opportunity.

Our employees have diverse backgrounds, skills and ideas that collectively contribute to a rich working environment and greater opportunity for innovation.  

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