What are the responsibilities and job description for the Medical Receptionist/Medical Assistant position at IPTB Clinical Research?
Front Desk Receptionist / Medical Assistant
Reports to: Site Manager / Physician-Owners
Location: South Tampa, FL
Job Type: Full-Time
About Us:
We are a dedicated clinical research site focused on advancing medical science through neuropsychiatric clinical trials. Our work contributes to developing new treatments for mental health and neurological conditions. As we expand, we seek a Front Desk Receptionist to be the first point of contact for our site, ensuring a smooth and professional experience for patients and research participants.
Primary Responsibilities:
The Front Desk Receptionist / Medical Assistant is responsible for handling patient interactions, managing schedules, maintaining inventory, and facilitating smooth operations between our two clinical trial locations.
Key Responsibilities:
- Patient & Visitor Interaction: Greet patients and visitors professionally, whether in person or by phone; answer inquiries and direct calls as needed.
- Scheduling & Coordination: Assist with scheduling research participants for study visits, coordinating appointments efficiently.
- Patient Registration & Check-In: Ensure all patient paperwork and consent forms are completed accurately and entered into the electronic system.
- Communication & Study Support: Act as a liaison between patients, research staff, and clinical teams, providing necessary follow-up and study reminders.
- Supply & Inventory Management: Maintain office and study supply inventory; order materials as needed.
- Confidentiality & Compliance: Maintain patient confidentiality per HIPAA and adhere to research protocols and regulatory requirements.
- Administrative & Operational Support: Assist with organizing documents, data entry, and facilitating the smooth operation of clinical trials.
- Inter-Site Coordination: Support communication and coordination between our two site locations to ensure seamless operations.
Skills & Qualifications:
- Experience in a front desk, receptionist, or administrative role (clinical research or medical office experience preferred).
- Strong organizational and multitasking skills with high attention to detail.
- Professional verbal and written communication skills.
- Proficiency in Microsoft Office and electronic medical record (EMR) systems (MacPractice or similar preferred).
- Ability to maintain professionalism, confidentiality, and compliance in a research setting.
- Willingness to learn and adapt to the dynamic field of clinical trials.
- Ability to work independently and manage responsibilities with minimal supervision.
- Professional appearance and behavior required per company policies (more details available in the employee handbook).
Schedule:
- Monday – Friday, 8:30 AM – 4:30 PM (with flexibility based on study needs).
Why Join Us?
- Gain hands-on experience in clinical research and patient interactions.
- Work in a collaborative and growing clinical trial environment.
- Opportunity for career development as our site expands.
If you are detail-oriented, proactive, and interested in contributing to cutting-edge clinical research, we encourage you to apply!
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Medical Specialty:
- Psychiatry
Schedule:
- Monday to Friday
- No weekends
Experience:
- Customer service: 2 years (Preferred)
- Medical billing: 1 year (Required)
- Realtime CTMS: 1 year (Required)
Work Location: In person
Salary : $20 - $25
