What are the responsibilities and job description for the Data Services Manager position at IQGeo?
Job Summary
The Data Services Manager is responsible for leading and managing IQGeo’s data services department. This includes developing and implementing data services policies and procedures, overseeing the performance of data services technicians, and ensuring that customers receive a high level of service. The Manager of Data Services also works with other departments to improve the overall customer experience.
This role joins a dynamic team that enjoys working with complex applications and products that utilize software, GIS, engineering, and problem-solving skills. Our flexible scheduling and outstanding benefits support success in a highly creative, innovative, and energetic company.
Supervisory Responsibilities
Manages data services team of seven (14) direct reports
Duties/Responsibilities
- Communicate with customers via multiple channels - phone, email, or chat
- Review customer data and provide services quotes for ETL (Extract-Transform-Load), data migration, and data input into IQGeo product suite
- Develop and implement data services policies and procedures
- Oversee the performance of data services technicians
- Ensure that customers receive a high level of service through KPI metrics
- Work with other departments to improve the overall customer experience
- Conduct mid-year and annual performance reviews for data services technicians
- Establish strategies that will contribute to the CSO revenue goals
- Resolve customer escalation and issues
- Analyze customer feedback and make recommendations for improvement
- Stay up to date on industry trends and best practices
- Work with other members of the data services team to improve the quality and efficiency of our data services.
- Stay up to date on the latest technical developments in the industry.
Required Skills/Abilities
Essential
- Prior experience managing a services or customer support department
- Excellent communication, client relationship and interpersonal skills
- Ability to make challenging decisions in a rapidly changing software environment
- Ability to work independently or part of a team
- Excellent analytical and problem-solving skills
- Experience with open-source software technologies (Apache, OpenLayers)
- Experience with Geospatial Information Systems (GIS) or web mapping
- Experience with Auto-Cad, Microsoft Visio, PDF
- Experience with SQL and RDBMS technology (PostgreSQL, Oracle, SQLite, SQL Server)
- Experience with ETL tools, such as Safe Software’s FME Workbench
- Proficiency in Microsoft Office Suite
Desirable
- Enterprise Integration, especially web services
- Experience integrating new resources and processes through acquisitions or organic growth.
- Collaboration systems, such as JIRA Confluence or MS SharePoint
- One of: Java, .Net or Python
Education and Experience
- Bachelor or Masters degree from an accredited university in Computer Science, Business, or related field
- Minimum 5 years of comparable technology and industry experience
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer
What’s In it For You
- Medical, Dental, Vision, Life insurance: monthly premiums are paid 100% for employee, spouse, and family! No contribution to benefit plan!
- STD/LTD insurance fully paid.
- Generous PTO with 8 paid holidays plus 2 “floating” holidays.
- Paid charity/volunteering day each year.
- Enhanced maternity leave policy (full-pay 3 months, half-pay 3 additional months) after 2 years of service.
- 401k Safe Harbor contribution, fully vested day one.
- Mentor program.
- Home office support for remote workers.
Flexible Working
We support hybrid and flexible working arrangements for all employees. We understand that life for many people involves school runs, care giving, or exercising!
Work Permits & Visas
You must already have the right to work permanently in United States.
IQGeo is not able to sponsor work permits.
About IQGeo
IQGeo™ is based in Cambridge, UK with regional offices in the United States, Canada, Belgium, Germany, Malaysia, and Japan. We are supported by a global network of highly skilled partners. Originally founded as Ubisense Ltd in 2002, the IQGeo brand was launched in January 2019 after the company was split into two separate businesses. Led by a team of geospatial technology pioneers, the IQGeo Platform software was first launched in 2010 and has an impressive pedigree in the telco, communications, and utility industries. In 2020, IQGeo acquired OSPInsight, a provider of fiber network management software, and in 2022 IQGeo acquired Comsof, a world leader in automated network design, headquartered in Belgium.
Today, IQGeo is the leader in introducing modern web and mobile geospatial applications into the communications and utility industries.
Salary : $80
