Call Center Cash Application Representative

Orientation Day Onsite at our Allentown, PA location :

7350 Tilghman Street

Allentown, PA 18106

3rd floor

PERKS :

• Opportunity for bonuses and raises based upon performance.
• Full Health benefits after 45 days - Medical, Dental & Vision.
• Paid time off after 90 days.
• 401K.
• Tuition Reimbursement.
• Referral Incentive Program.
• Employee Discounts Program!

Job Summary : Responsibilities :

• Target Hire Date : March 17, 2025 (or sooner depending on background clearance)
• Required work schedule is Monday - Friday , 9 : 00am - 6 : 00pm
• Paid Training is Virtual Monday - Friday , 9 : 00am - 6 : 00pm
• Compile inclusive list of billing issues and disputes from disparate sources.
• Read cases and assign / determine severity.
• Research cases in SAP & Salesforce and take action to close case.
• Reassign cases that have mis-assigned ownership.
• Author an excel file that compiles customer debits / credits and balances due.
• Create pro-forma billing (manual bills).
• Generate invoice copies.
• Identify / contact customers where necessary (need to understand SAP hierarchy).
• Outbound customer contact.
• Internal dispute / issue routing to resolve.

Skills Requirements :

• Familiarity in billing, accounts receivable or cash applications.
• Understands basic accounting : credits, debits.
• Critical thinking & process driven.
• Familiarity with Microsoft Excel and the ability to pick up new computer skills quickly.
• Ability to identify the appropriate party and interact within organization.
• Outbound customer contact capability.
• Must have ability to work independently and in a team environment.
• Ability to maintain accuracy and production standards.
• Physical attendance is key to success and necessary to meet objectives.

Additional Preferred Experiences :

• Accounting degree, background or knowledge.
• Dispute management experience.
• Familiarity with Salesforce Lightning and SAP S4.

Device & Work at Home Requirements :

• A personal smartphone is required for a multi-factor authentication app download.
• We provide the computer equipment while you work for us.
• After onsite training is completed, a dedicated workspace located within your own residence which is quiet, a place you will not be disturbed and where there are no noises from your surroundings during work hours is required.
• The computer provided requires an Ethernet connection to your modem or router (no wireless).
• Minimum 10 Mbps download / Minimum 5 Mbps upload speed

Education Requirements :

High school diploma, G.E.D., Trade / Vocational School certificate or equivalent required.

Physical Requirements :

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and / or viewing a computer terminal. Speak, listen, type and / or sit for extended periods of time.