What are the responsibilities and job description for the Call Center Collections Representative position at iQor?
Orientation & Equipment Pick Up Onsite at our Allentown, PA location :
7350 Tilghman Street
Allentown, PA 18106
3rd floor
WORK AT HOME AFTER 1 DAY ONSITE!
Advanced Microsoft Excel Skills Required!
Business to Business Collections Experience Required
PERKS :
Opportunity for bonuses and raises based upon performance.
Full Health benefits after 45 days - Medical, Dental & Vision.
Paid time off after 90 days.
401K.
Tuition Reimbursement.
Referral Incentive Program.
Employee Discounts Program!
Job Summary :
We are searching for polite, professional Call Center Collection Representatives to represent our clients professionally by providing remarkable service to their customers via phone. Agents will handle business to business collection calls to customers analyzing data from multiple systems at once. Agents must be able to multi task, visualize data and make appropriate decisions to move forward with collections. Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response. The Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller.
Responsibilities :
Target Hire Date : March 10th, 2025 (or sooner depending on background clearance!)
Required work schedule is Monday to Friday , 9 : 00pm - 5 : 30pm
Paid Orientation / Equipment pick up - 1 Day onsite in the Allentown office.
Work at Home after onsite day.
Business to Business Collections required.
Place outbound and answer inbound calls while communicating with energy and enthusiasm to customers.
Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
Meet department productivity and quality standards.
Strive for first call resolution and take true ownership of customer needs and issues.
Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
Skills Requirements :
At least 3 or more years Business to Business Collections experience required.
Call Center experience and strong Customer Service experience required.
Strong Internet research skills with excellent PC literacy
Must be able to maneuver through G-Suite / Workspace
Must be knowledgeable in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook)
Requires critical thinking & problem solving skills.
Strong written and verbal skills with consultative professional business acumen.
Must have excellent voice quality and present a professional demeanor and ability to maintain a helpful / knowledgeable tone on all calls handled.
Ability to multi-task and handle multiple priorities in a timely and efficient manner and meet appropriate deadlines.
Be detail oriented, organized, ethical, responsible, & self-motivated.
Able to work independently and use judgment to resolve both routine and non-routine issues.
Ability to work in a fast-paced digital environment.
Maintain accuracy and production standards.
Proven ability to set goals and meet deadlines.
Team oriented with a continuous improvement outlook.
Adaptability to changing priorities and new challenges, with a proactive approach to learning and development.
Physical attendance is key to success and necessary to meet objectives.
Previous leadership experience is a plus!
Education Requirements :
High school diploma, G.E.D., Trade / Vocational School certificate or equivalent required.
Physical Requirements :
Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and / or viewing a computer terminal. Speak, listen, type and / or sit for extended periods of time.
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