What are the responsibilities and job description for the Customer Service Representative- WAH - #42220 position at iQor?
Location: Miramar, Florida, United States
Posted Date: 08/18/2023
We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let's get started!
Job Summary:
Join our unstoppable team of Work at Home, Customer Service Agents. Our team is looking for Bilingual (English/Spanish) agents who are passionate about succeeding for our customers and each other in an environment that is rewarding and fun. You make a connection that enhances the lives of your customers. Our team gives you the tools you need to move your career forward. Training schedule is 10:00am - 7:00 pm, Monday -Friday for 2 weeks. Must be flexible for production schedule range is 9:00am - 11:00 pm, Monday - Sunday, for a 40 hour work week. Bilingual pay is $15 per hour.
Internet Requirements
Hardwired Cable or Fiber Optic connection (no wireless or satellite)
- Modem must be able to directly connect to PC or laptop during working hours
- Minimum 10 mbps download / Minimum 5 mbps upload speeds???????
We offer benefits after 45 days!
* Health, Dental, Vision insurance
* Tuition Reimbursement
* Bonuses Monthly (Performance based)
* Raise potential every three months (Based on performance)
* 401k
* Paid Training
* $$$ Referral Bonuses
* 75 % off cell phone service discount
*
Responsibilities:
* Handling inbound customer service calls.
* Resubmitting orders, taking payments,
* Processing returns, credits, tracking orders.
* Making customers a priority, showing empathy.
* Demonstrates excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues.
* Ability to engage customers
* Prior customer service and sales experience a plus.
* Ability to develop rapport and demonstrate a caring attitude.
* Clear, distinct oral communications skills.
Requirements:
* Ability to engage customers
* Prior customer service and sales experience a plus.
* Ability to develop rapport and demonstrate a caring attitude.
* Clear, distinct oral communications skills.
- * Background required
Education Requirements:
High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.
Physical Requirements:
Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, listen, type and/or sit for extended periods of time.
Consistent attendance is an essential function of the job.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.
Salary : $15 - $0
