What are the responsibilities and job description for the Customer Service Representative position at iQor?
About the Job
YOUR NEW CAREER AWAITS.
WORK AT HOME Available after 30 days onsite based on performance.
Pay starts at $13/hr-$14/hr
$15/hr. if bilingual
Plus performance bonuses!!!!!!!!!!!
PERKS:
- Opportunity for bonuses and raises based upon performance.
- Full Health benefits after 45 days.
- Paid time off after 90 days.
- 401K
- Tuition Reimbursement.
- Career Advancement and Management Training Programs.
RESPONSIBILITIES:
- Inbound or Outbound calls greeting customers with enthusiasm and confidence.
- Understand and strive to meet or exceed contact center metrics while providing excellent customer service.
- Deliver amazing customer service by connecting with your customer and demonstrating a caring and empathetic approach during each engagement.
REQUIREMENTS
- 6 months customer service and sales experience in a call center environment.
- Reliable, physical attendance is key to success and necessary to meet objectives.
To be considered for a Work at Home (WAH) position, the following criteria is required.
- A dedicated workspace that is located within your own residence that is quiet, a place you will not be disturbed and where there are no noises from your surroundings during work hours.
- We Provide the equipment while you work for us.
- Internet
- Hardwired Cable or Fiber Optic connection (no wireless)
- The modem must be able to directly connect to PC or laptop during working hours.
- Minimum 10 Mbps download / Minimum 5 Mbps upload speed.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.
About iQor
iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 35,000 employees in 9 countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles.
Salary : $13 - $15
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