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Senior Agent

iQor
iQor Salary
Allentown, PA Full Time
POSTED ON 1/30/2025
AVAILABLE BEFORE 4/30/2025

FULLY ONSITE Position at our Allentown, PA location :

7350 Tilghman Street

Allentown, PA 18106

3rd floor

Pay starting between $17-$21 / hr based off of your qualifications.

  • Looking for candidates who can adapt to changing processes and rules.
  • Candidates must be prepared to maintain great attendance in order to achieve success.

PERKS :

  • Opportunity for bonuses and raises based upon performance.
  • Full Health benefits after 45 days - Medical, Dental & Vision.
  • Paid time off after 90 days.
  • 401K.
  • Tuition Reimbursement.
  • Referral Incentive Program.
  • Employee Discounts Program!
  • Overview of position - Processing Department

    Target Hire Date : February 24th, 2025 (or sooner depending on background clearance)

    Required work schedule is : ONSITE Monday - Friday, 7 : 00am – 3 : 30pm OR 7 : 30am - 4 : 00pm

    Paid Training is : ONSITE Monday - Friday, 7 : 30am - 4 : 00pm

    Virtual TEAMS INTERVIEW required.

    Job Responsibilities :

  • Attendance is key to this position.
  • Look up payments and correspondence to identify account numbers for processing
  • Batch and post payments to multiple collection systems
  • Balance payment batches
  • Create, validate & log bank deposits
  • Scan payment deposits into remote deposit scanner
  • Handle payment reversals
  • Ensure that all required departmental logs are updated daily
  • Payment and Correspondence investigation
  • Responsible in completing all postings by end of day
  • Validate client and internal reports
  • Implement new client specific procedures and update the SOP
  • Follow internal and external escalation procedures
  • Present process improvement ideas to management
  • Complete daily production sheets and other paperwork as required
  • Flexible schedule when required and for escalated issues
  • Other duties as assigned
  • Qualifications :

  • Banking experience a plus.
  • Must be able to adapt to changes in processes and rules.
  • S oftware capable : Excel, MS Office
  • 10 key calculator
  • Strong verbal and written communication skills
  • Strong organizational skills
  • Ability to learn quickly and retain knowledge
  • Basic computer skills
  • Solid work history
  • Education Requirements :

    High school diploma, G.E.D., Trade / Vocational School certificate or equivalent required.

    Physical Requirements :

    Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and / or viewing a computer terminal. Speak, listen, type and / or sit for extended periods of time.

    Salary : $17 - $21

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