What are the responsibilities and job description for the End User Support Specialist position at iQuasar LLC?
Job Overview:
We are seeking an End User Support Specialist to provide technical support and troubleshooting assistance to users across the organization. This role involves resolving hardware and software issues, setting up and maintaining IT equipment, and ensuring a seamless user experience. The ideal candidate will have strong problem-solving skills, excellent customer service abilities, and a solid technical background in IT support.
Key Responsibilities:
- Provide tier 1 and tier 2 technical support for end users via phone, email, and in person.
- Diagnose and resolve hardware, software, and network issues on desktops, laptops, mobile devices, and peripherals.
- Install, configure, and maintain operating systems, applications, and security updates.
- Assist with account management, password resets, and access control for enterprise systems.
- Document technical issues, solutions, and troubleshooting steps in the ticketing system.
- Collaborate with IT teams to escalate complex issues and support system improvements.
- Provide user training and guidance on best practices for IT security and software usage.
- Assist in deploying and maintaining workstations, printers, and other office technology.
- Participate in system upgrades, migrations, and IT projects as needed.
Required Qualifications:
- Associate or bachelor’s degree in information technology, computer science, or a related field (or equivalent experience).
- 2–3 years of experience in IT support, help desk, or desktop support roles.
- Strong knowledge of Windows, macOS, and basic networking concepts.
- Experience with troubleshooting hardware, software, and peripheral devices.
- Familiarity with Active Directory, Office 365, and remote support tools.
- Strong problem-solving, communication, and customer service skills.
Qualifications
Desired Skills/Certifications:
Ideal Candidate would have some of the following certifications:
- A
- Network
- Security
Job Type: Contract
Pay: $35,000.00 - $40,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
Schedule:
- Day shift
- Monday to Friday
Education:
- Bachelor's (Required)
Experience:
- Help desk: 4 years (Required)
Ability to Commute:
- Annapolis, MD 21401 (Required)
Work Location: In person
Salary : $35,000 - $40,000
