What are the responsibilities and job description for the IT Technician position at IQUASAR LLC?
Benefits : 401(k) 401(k) matching Health insurance Paid time off Vision insurance
Position : IT Technician
Location : Fort Eustis, VA
Clearance : Secret
Job Description :
- Handle calls from a wide array of individuals from students to VIPs.
- Answer, validate, and triage incoming phone-in Incidents and Requests.
- Process, validate and triage email submitted Incidents and Request.
- Review and validate ticket information.
- Routing and escalating tickets to appropriate support teams.
- Identifying and performing First Contact Resolution tickets.
- Providing technical information / assistance on configuration, setup, maintenance, and initial troubleshooting of standard computer systems, hardware, and software
- Provide best-effort support for technical information / assistance on non-standard computer systems, hardware and software
- Configuration, setup, maintenance, and troubleshooting for Clients' computer systems, hardware, and software.
- Capabilities in Windows environment and Office 365 with a combination of Laptops, Desktop, and Mobile Devices
- Security CE Certification (IAT Level II)
- Active Secret Clearance
- MSM Technology offers a comprehensive benefits program including various options in these plans :
- Great Benefits : Paid time off, flexible work schedule, teleworking allowed, medical / dental / vision plan, 401k; and more.
- Tuition assistance for continuing or career-related education.
- Our cultural focus is on people and results - not bureaucracy.
- Ample opportunity for career growth – we promote from within
- Leadership takes a constructive interest in every team member’s success.
- Work / Life Balance and flexible hours
- Be part of a close-knit team that works and plays together and helps one another succeed.
- You will not be micromanaged : plan, prioritize, schedule, and be accountable for your tasks.
- Casual workplace
Qualifications :
Employee Benefits :
