Associate Client Information Director

Key Accountabilities:

Manages and coordinates delivery and support of IQVIA™ information assets – national, sub-national. patient claims data, channel & specialty offerings across multiple internal and external client stakeholders by following IQVIA’s best practices to achieve service levels, client satisfaction and ensure revenue attainment.

Client Delivery & Support:

• Represents all IQVIA’s information assets delivered to the client organization.
• Manages complex, large account(s) across multiple stakeholders.
• Develops a strategic and tactical understanding of the client’s business issues, and creates a compelling support plan, including governance, change management, client education to meet the clients’ needs.
• Builds client relationships across the client organization, including commercial operations, data governance, market research, forecasting, sales operations, IT, and procurement.
• Accountable for driving quarterly information / business reviews with key client stakeholders.
• Partners with the client and IQVIA™ centers of excellence to implement data governance best practices –coordinates the impact assessment and recommendations for data events and product enhancements.
• Resolves first line service issues, and coordinates second line support issues with the appropriate teams.
• Ensure that service levels, key performance indicators (KPIs), contract specifications, and product deliverables meet clients’ expectations, including timeliness and quality.
• Participate in information proposal and work order development and contract renewals.
• Coordinates business development and service activity with the Account Director, Sales, Consulting and Service Specialists to validate opportunities to achieve revenue and client satisfaction targets.
• Develop strategy for expanding the client’s utilization of existing information services and identify new business applications.
  
  

Minimum Education, Experience, & Specialized Knowledge Required:

• Bachelor’s degree or equivalent and five (5) to eight (8) years relevant account management experience and/or delivery management experience (preferred) and/or pharmaceutical commercial operations experience
• General knowledge of IQVIA™ offerings, account management and the pharmaceutical marketplace.
  
  

Additional Requirements:

• Account Development / Management Skills, Analytical Skills, Communication Skills, Marketplace, Negotiating Skills, Relationship Building Skills, Servicing Skills, Problem Solving, Matrix Management.
  
  

Position will require travel to client sites as needed.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

The potential base pay range for this role, when annualized, is $99,500.00 - $184,900.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.