Inside Sales Manager

As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma get their medicines to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product’s value to payers, physicians, and patients. A significant part of our business is acting as the biopharma’s sales force to physicians or providing nurses to educate patients or prescribers. With the right experience, you can help deliver medical breakthroughs in the real world. If you are an energetic individual looking for an exciting, fast-paced environment, that allows you to work from home, we encourage you to join our team!

The Associate Inside Pharmaceutical Sales Manager (“AISM”) is a critical member of the IQVIA team. The AISM will be accountable for all aspects of program operations, including direct management and coaching of team members. AISMs are responsible for ensuring the team delivers results that meet or exceed agreed client goals, while fostering a culture that strives for operational and compliance excellence.

Preferred and Required Qualifications and Job Duties:

• Bachelor’s Degree Required
• Minimum 2 to 5 years inside sales experience, B2B territory management/account management experience Required
• Experience in supervising/leadership role in related field Required
• Inside pharmaceutical sales experience Required
• Experience with Sales Force Preferred
• Experience developing and maintaining customer relationships
• Proven ability to consistently meet/exceed defined territory sales goals
• Experience with Microsoft Suite
• Advance listening, problem-solving and decision-making skills
• Excellent verbal and written communication skills
• Provides day to day supervision of sales/service rep including performance evaluations and management to ensure goals are met and/or exceeded.
• Reports to management on individual/team performance; works with management to develop performance improvement plans when necessary.
• Coaches team members for success and supports individual development of direct reports.
• Monitors inbound/outbound sales calls to ensure script adherence, call integrity, adverse event compliance, HIPAA compliance and proper phone technique.
• Conducts refresher training and the distribution of project updates; assists with New Hire training and onboarding.
• Ensure all client needs are met with a high degree of quality and compliance to applicable policies and procedures.
• Strategizes and collaborates internally to foster a culture and service of continuous quality improvement, offering creative solutions to client.
• Handles escalated calls from customers, as needed.
• Develops a contingency plan to maintain adequate coverage levels in the event of staff shortages. This may include serving as back up, when needed.
• Develops productivity improvement programs to increase customer reach and other productivity metrics.
• Reviews and analyzes sales and operational records and reports, possible report development and maintenance when necessary.
• Works in concert with both Human Resources department to enforce company policies and procedures.
  
  

Remote Working Environment:

As this is a remote position, employees are required to establish an appropriate remote work environment. This means the employee should have a quiet, private, dedicated workspace with few to no interruptions. There may be occasions in the future, depending on the employee’s proximity to the office, where IQVIA may require employee to travel to and from the office for various work-related responsibilities.

Performance and Communication: Employees will be required to maintain an appropriate level of communication and will be subject to regular meetings via various telecommunication devices and methods; familiarity and comfortability in this environment are required.

Note: The duties and responsibilities described do not constitute a comprehensive list and additional tasks may be assigned to the employee from time to time.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

As the COVID-19 virus continues to evolve, IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role is $75,000.00 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.